Buying products from Amazon and ease of returning – Wow!
Being put on hold for 15 minutes during a customer support call – Terrible!
The battery lasts for 3 hours compared to the promised 5 hours – Frustrating!
We all have experienced moments of delight and despair during our interactions with “brands”. The above examples are not of good/bad products, but of “experiences” that we have around products or services that we buy. Continue reading →
Getting in front of tech enthusiasts to understand their pain points is what helps manufacturers design products to meet the actual needs of the consumer.
As part of this approach, we sometimes survey techies at the various global events we attend to understand what needs we need to fulfill with our products. At CE Week in New York, a show that brings together media, influencers, retailers and tech aficionados alike to vet new products, we asked attendees about their daily use of headphones—in and out of the office. In doing so, we uncovered that the chief complaints are challenges for which Jabra has a solution. Here’s what we found: Continue reading →
Having worked in multinational corporations my entire career, I often wondered about my colleagues taking 4-6 weeks of holiday a year, however this was not a very comfortable concept for me.
I recently came back from a 3 week vacation, which was the longest vacation for me – ever.
I was feeling quite nervous, anxious and guilty before going on this trip. Thoughts around whether the team will be able to close the quarter on budget, who will represent me at the management meetings, what will my team think of me, what will my manager think of me etc.
Noise cancellation is very much the tech expression of today – at least in the audio world. Every headphone producer seems to be speaking about Active Noise Cancellation (ANC), which pleases us greatly at Jabra because we have a long history of engineering such sound solutions.
We started developing ANC two decades ago, and have today enhanced and improved this technology along with the digital signal processing (implemented via a two-microphone solution) now found in the Jabra Evolve 75.
But what is noise cancellation? How does it work, and how can it help you work? The first thing to note is that there are two types of cancellation – passive and active – and both are important features of the Evolve 75. Continue reading →
Today’s workplace is packed with distractions that keep us from getting our jobs done. It’s time to change that. “Focus on Work,” a free soundtrack from Jabra and Restworks, can help us achieve a blissful state of concentration.
You know the helpless feeling: The critical piece of work in front of you requires your immediate and undivided attention.
But you can’t concentrate. Noisy coworkers, a churning printer and the incessant whirring of the air-conditioning unit – all have overwhelmed your ability to focus.
Employees today spend too much time collaborating and too little concentrating, which is bad for both them and our organizations. Find out how we can reverse the trend and restore balance to these critical work modes.
You can never have too much of a good thing, the old saying goes.
Or can you?
That’s what I wondered when I saw a news headline stating that researchers found that employees today spend 50% more time collaborating than they did 20 years ago. Continue reading →
A trillion-dollar opportunity awaits: By better managing IT projects, public sector entities can offer improved service at a dramatically lower cost. Here’s how to apply the concept to adoption of unified communication technologies.
How many times have we heard that we need to “do more with less,” “work smarter” or “transform the way we work?”
Probably more than we can count – and almost to the point of cliché.
But when respected consulting firm McKinsey & Company turns its sights toward helping the public sector offer improved service at a lower cost, people pay attention. Continue reading →