Meet the Company That Asks Its Customer the Perfect Question

By Meet the Company That Asks Its Customer the Perfect Question Holger Reisinger

It’s time that we stop considering customer service as a cost and start focusing on the value it creates for our customers – and our business. Let’s look at how one successful organization does it.

 Meet the Company That Asks Its Customer the Perfect Question

“Do you feel in safe hands?”

For travelers who face an emergency in a foreign land, it’s a question that could mean the difference between life and death. Continue reading

Who owns Customer Experience in your organization?

By  Saurabh Singhal

Unboxing an Apple product – Wow!

Buying products from Amazon and ease of returning – Wow!

Being put on hold for 15 minutes during a customer support call – Terrible!

The battery lasts for 3 hours compared to the promised 5 hours – Frustrating!

Who owns Customer Experience in your organization?

We all have experienced moments of delight and despair during our interactions with “brands”. The above examples are not of good/bad products, but of “experiences” that we have around products or services that we buy. Continue reading

Techies Spill their Headphone Pain Points at CE Week 2017

By Karl Bateson

Getting in front of tech enthusiasts to understand their pain points is what helps manufacturers design products to meet the actual needs of the consumer.

Techies Spill their Headphone Pain Points at CE Week 2017

As part of this approach, we sometimes survey techies at the various global events we attend to understand what needs we need to fulfill with our products.  At CE Week in New York, a show that brings together media, influencers, retailers and tech aficionados alike to vet new products, we asked attendees about their daily use of headphones—in and out of the office. In doing so, we uncovered that the chief complaints are challenges for which Jabra has a solution. Here’s what we found: Continue reading

What a 3 Week Holiday Taught Me About Leadership!

By  Saurabh Singhal

Having worked in multinational corporations my entire career, I often wondered about my colleagues taking 4-6 weeks of holiday a year, however this was not a very comfortable concept for me.

What a 3 Week Holiday Taught Me About Leadership!

I recently came back from a 3 week vacation, which was the longest vacation for me – ever.

I was feeling quite nervous, anxious and guilty before going on this trip. Thoughts around whether the team will be able to close the quarter on budget, who will represent me at the management meetings, what will my team think of me, what will my manager think of me etc.

I was in for a pleasant surprise once I returned Continue reading

Why Bird Sounds Make Us More Productive

By  Holger Reisinger

It’s time to incorporate nature into the workday. Find out how the natural sounds featured in the “Focus on Work” music soundtrack can help relieve stress and make us more productive on the job.

Why Bird Sounds Make Us More Productive

Are noise and distractions in the workplace keeping you from getting your job done? Continue reading

Noise cancellation in headsets: What is it, and how exactly does it work?

Noise cancellation is very much the tech expression of today – at least in the audio world. Every headphone producer seems to be speaking about Active Noise Cancellation (ANC), which pleases us greatly at Jabra because we have a long history of engineering such sound solutions.

Noise cancellation in headsets: What is it, and how exactly does it work?

We started developing ANC two decades ago, and have today enhanced and improved this technology along with the digital signal processing (implemented via a two-microphone solution) now found in the Jabra Evolve 75.

But what is noise cancellation? How does it work, and how can it help you work? The first thing to note is that there are two types of cancellation – passive and active – and both are important features of the Evolve 75. Continue reading

Introducing the Music that Can Change Your (Work) Life!

By  Holger Reisinger

Today’s workplace is packed with distractions that keep us from getting our jobs done. It’s time to change that. “Focus on Work,” a free soundtrack from Jabra and Restworks, can help us achieve a blissful state of concentration.

Introducing the Music that Can Change Your (Work) Life!

You know the helpless feeling: The critical piece of work in front of you requires your immediate and undivided attention.

But you can’t concentrate. Noisy coworkers, a churning printer and the incessant whirring of the air-conditioning unit – all have overwhelmed your ability to focus.

You feel frustrated, anxious, paralyzed…. Continue reading

Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector

By Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector Cheryle Walline

Digital automation has made its way to the public sector. But there’s at least one place where human interaction is – and always will be – vital.
Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector
The headlines were breathless:

“Most Government Workers Could Be replaced By Robots, New Study Finds”

“Automation Threatens Public Sector”

Continue reading

The Real Reason Your To-Do List Keeps Getting Longer

By The Real Reason Your To-Do List Keeps Getting Longer Holger Reisinger

Employees today spend too much time collaborating and too little concentrating, which is bad for both them and our organizations. Find out how we can reverse the trend and restore balance to these critical work modes.

 The Real Reason Your To-Do List Keeps Getting Longer

You can never have too much of a good thing, the old saying goes.

Or can you?

That’s what I wondered when I saw a news headline stating that researchers found that employees today spend 50% more time collaborating than they did 20 years ago. Continue reading

UC Spells a Trillion-Dollar Opportunity for Public Institutions

By UC Spells a Trillion-Dollar Opportunity for Public Institutions Cheryle Walline

A trillion-dollar opportunity awaits: By better managing IT projects, public sector entities can offer improved service at a dramatically lower cost. Here’s how to apply the concept to adoption of unified communication technologies.  

 UC Spells a Trillion-Dollar Opportunity for Public Institutions

How many times have we heard that we need to “do more with less,” “work smarter” or “transform the way we work?”

Probably more than we can count – and almost to the point of cliché.

But when respected consulting firm McKinsey & Company turns its sights toward helping the public sector offer improved service at a lower cost, people pay attention. Continue reading