If you tune into your biological clock, you can do ten hours of work in half the time and stop stress at the same time. All it takes is a piece of paper and a little understanding from your co-workers and your boss. Have you ever wondered why some of your co-workers manage to be more productive than the rest of the bunch? You know, those “annoying” elite workers that meet all their deadlines without ever working late? I must admit that it puzzled me for quite some time until recently when I discovered the hidden secret of highly productive people. All it takes is to be fully in tune with your internal biological clock. And here’s the good news: we can all learn how.
Focusing on customer satisfaction is a no-brainer for every organization. But if you truly want to build long-lasting relationships with our customers, we need to humanize our interactions.
Our organizations are obsessed with customer satisfaction. Maybe too obsessed.
It’s pretty clear why, judging from the research. Customers who receive the best experiences spend 140% more than those with who receive the poorest ones. And far from being cost-prohibitive, providing superior customer experience actually reduces the cost of serving customers by as much as 33%. Continue reading →
We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations, families and entire nations. Here’s what we can do about it.
The art of listening is under attack.
This skill, among the most important we as humans possess, is getting drowned out from all sides: Increasing noise levels, myriad distractions, shorter attention spans and more people who just want to hear themselves talk. Continue reading →
An analytical tool used by retailers, webmasters and football (soccer) clubs may help us configure our office spaces for added employee efficiently. The proof is right there in the red, yellow, green and blue hues.
If you’re a football fan, you’re probably familiar with heat maps. They’re splashy TV graphics that show where on the field players spend their time. They’re also powerful analytical tools to help webmasters optimize a site depending on how people’s eyes scan it or guide retail planners on where to place promotions around the store floor.
As useful as heat maps are to coaches and shopkeepers, they may be equally important to our organizations.
The cords on our tools and devices are dropping like flies, enabling us to work better, faster and more efficiently. So why aren’t all businesses embracing the wireless revolution?
Forget the microchip, self-driving cars or stealth technology, I’ve discovered the world’s greatest invention.
The electrical cord. Or, more specifically, the absence of one.
Everywhere you look, the cords are dropping off our tools and devices. Forget about buying a corded drill to tackle that home improvement project, almost everything is cordless today. Continue reading →
In knowledge work, being productive is all about making the right decision and then taking effective action. Here are nine tricks for improving productivity through better concentration, collaboration.
You’ll never guess one reason U.S. President Barack Obama cites for why he’s so productive at work.
The trend toward increased worker autonomy is a challenge to traditional management techniques. But a simple workstyle-test can help you adapt your management style to get the most from your autonomous workers.
Autonomy in the workplace has been “the next big thing” for quite a while now.
By giving employees more flexibility in how they perform their jobs, autonomy holds vast potential to boost worker satisfaction and help companies earn big productivity gains.
New research show us how to eliminate conflicts and increase productivity in the workplace. The key is understanding the different types of employee workstyles in the office to build trust and respect.
Have you ever wondered why some workers show up at the office promptly at 7 a.m., while others shuffle in at 9 every day?
Or why some are quick to organize a meeting when others prefer to resolve the issue with just an email or two? Continue reading →