3 steps to finding out if you’re ready for Unified Communications

If your organization is starting a major Unified Communications project, you’re probably thinking about things like assessing LAN and WAN capacity, switches and routers, and all kinds of speeds and feeds. While it’s certainly a good idea to go through such an exercise, it’s wise to take some measured, far less technical steps beforehand.

That’s the advice of Richard English, director of strategic consulting for Avaya Professional Services. Before worrying about the technical details, organizations should understand why they’re getting into UC in the first place – and how different employees will use the technology.

We reached out to Richard and Avaya because they’re experts in simplifying UC projects and increasing user adoption. In fact, they have received accolades for their methodology. They implemented this approach about 2 years ago and have since seen a 25 percent rise in user adoption, English says. Continue reading

DECT vs. Bluetooth: How to choose the right wireless headset

As you hunt for wireless headsets, you’ll likely come across the so-called “DECT standard.” You may find yourself wondering just what DECT is and how it differs from Bluetooth. We hope this post puts the matter to rest.

DECT vs. Bluetooth

DECT stands for “Digital Enhanced Cordless Telecommunications,” although it’s also known as “Digital European Cordless Telecommunications” – which makes sense, because it’s a standard that originated in Europe.

It is widely used in wireless phone systems to connect the cordless phone to a base station. DECT has many other applications, ranging from baby monitors to industrial remote controls. But in this post, we’ll focus on the phone systems.

DECT is used for both consumer and corporate phones. In the latter case, it can be used with a PBX (private branch exchange) and a wireless LAN to let users move around the office without losing their calls.

The standard is widely used in most countries. It works near the 1.9 GHz frequency band, where it does not interfere with other wireless technologies, like Wi-Fi and Bluetooth. Continue reading

Why read it, if you can watch it?

In three weeks, my 15-year-old daughter is handing in her 9th grade school project. The assignment is; “Has the world gone crazy?” She has chosen the title of her project to be; “Digitalization of childhood”. She is handing in a video, NOT a written report!

As the year draws to a close, we can look back and note that the past 9 months, we have written a great deal here on the blog. Relevant content on how knowledge workers of all kinds can become super productive and happy agents at work and in their personal life by using the available and soon-to-come technology properly and thoughtfully. However, the next generation will, for the most part, not read a blog like this one – they will prefer a video – or maybe a screen shot, a text of no more than 250 words, or group chat on an open platform. Since you might spend the holidays with your teenager, I have chosen three videos you can watch together!

“The dancing guy” is basically three minute footage from a TED-talk about leadership, and on how an adoption of new behavior takes place. Watch it and follow! Link

A 2:30 minutes animation on how one e-mail becomes 64 e-mails will hopefully start a conversation with your teenager about e-mails, since she is not using it herself. Watch it and explain! Link

The secret about motivation and why autonomy, mastery, and purpose are so important in knowledge work. Daniel Pink’s talk is animated and lasts ten minutes. Link

Happy holidays ….Arrrghhhh 269

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Are Your Employees Really Using UC?

by Pete Fox, President of Jabra North America
Getting your UC to work is one thing; making it the key tool for your employees is quite another. Making the cultural change happen is not a one-man job – you will need help!


UC is great! I use it every day. I think it makes sense in a modern organization to cut costs on telephony, manage disbursed teams, and get all the benefits that the software offers. At Jabra, we could literally not do without it. Here in North America, we’ve built our people strategy around the existence of UC, by hiring the right person for the role, considering geography as a secondary criteria.  We believe that the war on talent requires employers to be flexible about work location.

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