Here’s how you solve two common Bluetooth problems

by Heres how you solve two common Bluetooth problemsDaniel Gniazdo

Bluetooth headsets have been around since the turn of the millennium, so they aren’t exactly brand new technology. But if you’ve only recently gotten your very first Bluetooth, you may encounter a few hurdles in getting it to work. Maybe I can help.

Jabra Eclipse Black and White

Bluetooth headsets are meant to make your life easier, at least when it comes to talking on the phone while keeping your hands free. But Bluetooth tech isn’t flawless. Sometimes, people have a bit of a hard time making their headset do what it’s supposed to do.

Before you smash that earpiece against the wall in sheer frustration, don’t! At least two common issues can be quite easily solved, like so:

I can’t connect my Bluetooth headset to my phone

This is arguably the most pressing issue to resolve. If you can’t even connect your Bluetooth headset to your phone, it’s pretty useless, isn’t it? (Unless you’re planning on wearing it purely as a fashion accessory, which – no – you’re not.)

What’s the problem?

Unlike corded headphones we’re all used to, you don’t just plug your Bluetooth directly into your phone. You need to first teach them to be friends and recognize each other when they meet again. This is done through a process called “pairing,” which isn’t the catchiest term, if you ask me. Pairing a headset and a phone involves a bunch of steps, which aren’t always intuitive.

Here’s how you solve it:

The key thing to understand is that your Bluetooth headset isn’t constantly ready to connect, and your phone isn’t always scanning for new Bluetooth devices to connect to. To pair the two, you have to put your headset into so-called “pairing mode” (ugh) and to tell your phone to actively scan for new Bluetooth devices.

The specific way you do this varies greatly – some headsets ask you to press and hold the on/off button for a few seconds, while others have a dedicated button that puts them into pairing mode on demand. Similarly, phones have different ways of “discovering” new Bluetooth devices. But the bottom line is: You need them both in pairing/active discovery mode.

Thankfully, you can find tailored guides on the exact steps you need to take depending on which headset/phone combo you have. They even come with pictures and everything! If you have a Jabra headset, this detailed pairing guide should help.

Most new Bluetooth headsets have NFC in them, which makes the process approximately 99% simpler. You just wave the headset close to your phone and – poof – they’re paired. I’ve talked more about NFC pairing in this article. Here’s how easy NFC pairing can be:

If you’re still having no luck, here’s a great guide on the many things you can try.

The good news is: You won’t have to go through this process every time. That’d be crazy. Once the two are paired, they’ll connect to each other automatically from that point on.

My Bluetooth headset doesn’t sound good

This is another deal breaker. If your Bluetooth headset doesn’t sound up to par, you’ll be tempted to ditch it in the nearest trash can. But hiccups do happen: Sound might disappear for a few seconds or you might hear crackling noises.

What’s the problem?

Bluetooth is a wireless technology, so it has to navigate between the headset and the phone through the air. Even though most Bluetooth headsets have a range of about 10 meters (30 feet), this doesn’t account for stuff being in the way. Bluetooth isn’t super clever – it can’t sneak around an obstacle and find its way to your phone no matter what. So if there’s something solid between the two, Bluetooth connection may drop. Unfortunately, “something solid” can often be your own body.

Here’s how you solve it:

If Bluetooth seems to drop off occasionally, try placing your phone and your headset on the same side of your body. This way, Bluetooth has a better chance of having a “line of sight” to your phone and not dropping out. If you have a Bluetooth headset for running, it’s often a good idea to wear your phone in an armband close to it.

Also, make sure that your Bluetooth headset has the latest firmware. Manufacturers often release better firmware that takes care of certain sound issues like crackling, echo, and so on.

At times, there may simply be interference from other wireless devices around you, which can affect the quality of your Bluetooth connection. I’m not going to tell you where and when to use your Bluetooth headset, but sometimes you may need to find a place with less busy airwaves. That’s just the unfortunate reality of living in a world where stuff is competing for invisible radio frequencies.

If you have a Jabra headset, you can search for it here to find specific things you can try to improve its audio.


Looking for a great deal on Bluetooth headsets? Visit Jabra’s official outlet store to save as much as 50% on select products:

Get a great deal >

If you need headsets for your company, check out our deals for small and medium businesses:

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Need help or technical support for a Jabra product? Please visit Jabra support.

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223 Responses

  1. Govind Madhav June 23, 2017 / 11:29

    I am using Jabra BT headphones since 6 years. Have bought 4 of them till date, last one being Jabra Stealth. Last two headsets power off and power on while functioning. It happens continuously during call or media streaming and is very irritating. Need a resolution for this. I have already planned to buy a new headset, but this time it might not be a Jabra as their devices consistently cause this issue. They

  2. Valeria Schonstedt June 22, 2017 / 21:28

    My earphone doesn work anymore. They have worked perfectly well for no more the one month and suddenly they just didn´t turn on anymore. I have charged it for many hours even in other computers. The red light turn on when it is connected but then you just cannot hear anything. Thanks

  3. Carlo Giordani June 22, 2017 / 11:22

    My new Jabra Style connects to PC, but not to Direct, so I can’t update the firmware.
    Can you help me?


  4. Specter Wireless June 8, 2017 / 18:37

    What about the chipsets? Does that matter?

  5. Kristin June 6, 2017 / 14:40

    I have had Jabra sport pulse headphones for 2 years and they have worked great. Now the right side speaker/headphone doesn’t work. There is barely any sound that comes from it. Is there something I can do to fix this? I could find the answer online.

  6. Orm May 24, 2017 / 11:18

    I recently bought a Jabra headset (Eclipse v.1.290)
    I’m quite happy with it except for one thing.

    It works perfectly with my smart phone and on my laptop – except for one thing.

    The thing that is bothering me is that when I am using it with the laptop and the computer generates a sound (for example to notify me of an incoming message) the headset then drops the sounds from the conversation I am engaged in for maybe 1-3 seconds.
    Currently I have disabled all notification sounds but that’s not a proper solution for me. I like to get notified when a message arrives.

    Any idea how to solve this?

  7. Jairo Costa April 27, 2017 / 15:54

    At “Jabra SPORT WIRELESS+ User Manual” it’s said that it has “powerfull bass” and “AMD3 Power Bass for an enhanced music experience”, but this isn’t the reality!! It has a very very poor bass and I don’t find a solution for this issue!

  8. wojsach April 26, 2017 / 19:22

    Jabra eclipse is loosing power even if docked on charging case. No lights are on, but after a few days fully charged device (both case and headset) is left without electricity!

  9. Skyleo April 21, 2017 / 13:02

    I bought a Jabra Halo Smart with Chinese voice control. Is it possible to change it to English?

  10. Reign April 7, 2017 / 03:43

    It always says couldn’t pair with Jabra Halo smart vr 1.8.1 because of incorrect pin or passkey , how do I solve this ? please help

  11. Jason March 16, 2017 / 19:36

    Im having the same problem as JOB TOA. After every song, my blue tooth disconnects and I have to restart it. Very frustrating! Why does this keep happening and what should I do to fix it?

  12. Cecilie February 27, 2017 / 13:56

    My Jabra Pulse Sport is now bluetooth connected to my iphone but the sound does not come through my headphones. What can I do?


  13. Job Toa February 27, 2017 / 12:06

    Hi Jabra,

    My Sport Pace Wireless headset keeps switching off automatically after every single song that is played. Every time it switches off, I have to turn it back on, reconnect then play a song again. This is the 2nd faulty product I have received (this one was a replacement from the faulty Jabra Sport Wireless+ that didn’t switch on at all). My overall enquiry has been ongoing for nearly 2 months now! I’d appreciate some help asap.

    Sincerely, a frustrated Jabra customer.

  14. silvia February 17, 2017 / 21:34

    my jabra halo free, completely full battery, when I switch on there is a green light flashing… but it was supposed to be blue…. and it doesn’t pair…

  15. Brandon Than February 13, 2017 / 15:36

    my bluetooth device only works when it is charging! Please tell me how to fix it.

  16. Kattie-Brie Carlin February 6, 2017 / 02:49

    My headphones are completely charged and they won’t pair, let alone turn on. What is wrong with my headphones that it making it so that they can’t even turn on?

  17. Greg February 2, 2017 / 13:54


    I’ve just bought my Jabra Halo Smart headphones.
    It works perfect with my smartphone. But I also want to use Halo Smart with my laptop via BT.
    Unfortunately I can’t pair them 🙁
    Laptop cannot see Jabra headphones 🙁 ..but it works fine with my brother’s Logitech BT headphones.
    Laptop is brand new and uses the latest BT protocols.
    Any idea how to pair Jabra Halo Smart with Dell laptop Bluetooth?

    • Greg February 2, 2017 / 14:45

      Actually….seems I found answer to my question on this page wrote by MIGUEL CALDERON on November 22, 2016 / 02:54

      Unfortunately it is not good news.
      Jabra Halo “Smart” cannot remember more than 1 device. So every time I want connect my Jabra to other device …I need reset current Jabra pair connection.
      Honestly I do not understand such solution. It should be possible to add more devices and assigned them connection order.

      • PK February 26, 2017 / 07:00

        You are right, I tried the same thing and the jabra halo smart headset got detected on my laptop, this is disappointing, not so smart on the part of Jabra.

  18. Amit January 25, 2017 / 08:50

    Dear Sir,
    i bought JABRA SPORT COACH from PAYTM ( INDIA )

    the product received was faulty, so i sent it back to paytm and got a replacement

    i opened the sealed pack device
    and when pressed the multi function button ( long press )
    nothing happened

    so i connected it to charging , the red light came on, and in a few second it turned green
    i still kept it on charging for one hour
    and while it was charging , i long pressed the multi functionn button, and that made a purple light come up

    when i took it off charging, the light went off
    and again inspite of long pressing multi function button, nothing happened, and no lights came on

    S/N – 00013153800

    the previous product also had same issue, which i got replaced


  19. PDas January 15, 2017 / 17:49


    My Jabra Easygo was working very fine with my iPhone 5SE…but lately, it gets automatically disconnected and then connects again and that thing gets repeated again and again forcing me to switch it off! I really don’t want to throw away my Easygo! Is this a known issue? what should I do now?

  20. Lucy January 14, 2017 / 13:37

    Hi, my Jabra Move (2.5.0) hasn’t been charging recently, is there anything I can do to fix this?

  21. January 14, 2017 / 05:06

    What’s up, yes this pozt is really pleasant annd I have learned
    lot of things from it about blogging. thanks.

  22. Arnur January 11, 2017 / 06:38

    Hi everyone!

    I bought my Jabra Halo Smart in November, 2016 at I could use it around a month after I faced a problem. The headset doesn’t switch on after charging. Moreover, the red LED is always on when charging. It doesn’t change into green after 1,5-2 hours of charging. I tried resetting the headset in accordance with the manual but ineffectively.
    Has anybody faced such problem with Jabra Halo Smart? Any of your advises are appreciated. Thank you in advance!

  23. Sebastien Munbode January 7, 2017 / 07:52

    I have a Jabra Revo wireless headset. when turning on and off. I dont get the sound effect. When trying to connect to a bluetooth, there is no voice prompt. I am also tring to find where I can change the voice prompt language to french.

    Thank you for you assisance

  24. Gavin Shepherd January 5, 2017 / 02:40


    Third set of Jabra Rox wireless same issue every time they stop working, first two replaced under warranty last one was told that was it no more warranty, guess what same problem one side stops playing music then it stops altogether. Pay good money for a not so good product.

  25. ZR January 2, 2017 / 12:41

    Jabra Boost.
    Notification lights blinking with phone’s every notification.
    I have recently bought Jabra Boost, I want to know how to turn of blinking lights on my Jabra headset when there is :
    Everytime phone locks and unlocks
    Evertime when there is any msg nitification in Social apps.

    My talk time daily is around 1.5 to 2 hours in office but my battery drains due to notifications on phone and light blinks on every activity.

    Anyone having same problem and solved it ??

  26. Michal January 2, 2017 / 11:50

    Just received new Jabra Sport Pulse Wireless today and have same problems as users above – VERY FAINT SOUND WITH NO MID FREQUENCIES AND NONEXISTENT BASS. Tested on many different phones (iPhone 6, iPhone 7, Huawei P9 and a Galaxy S5), and then tried it on a Macbook Air, with and without Jabra sound app. Also tried the double button reset (multi + plus) that doesn’t change anything.

    Tech support told me to send the headphones back and they’ll let me know whats’ going on in A COUPLE WEEKS… ???… for 150$+ headphones that were already broken new with dozens of other comment about same problem? Really???

    So please help me, maybe because so many people had this problem with Jabra there is a solution ? I don’t want to be angry at Jabra for life…

  27. Gunther December 26, 2016 / 12:02

    Jabra Stealth with Jabra Assist to read my social Messages: the volume is way to low and is not adjustable. It drives me Nuts…

    My Smartphone is a Sony Z1

  28. harish December 22, 2016 / 12:35

    Not able to use blue tooth

    green light is not there
    blue tooth battery is continuously red

    jabra easyvoice

  29. harish December 22, 2016 / 12:34

    Not able to use blue tooth

    blue tooth battery is continuously red

    green light is not coming

    jabra easyvoice

  30. harish December 22, 2016 / 12:32

    my blue tooth battery is continuously red
    green light is not coming
    jabra easyvoice

  31. Jelli December 20, 2016 / 12:41

    Jabra Coach: solid purple light appears after unplug the charging cable, cant connect to my cellphone now

  32. Vyshnav shabu nair December 4, 2016 / 18:42

    Dear Jabra,
    I am an avid user of your devices. I have encountered a problem on my Move recently. The headphone connects to a device well. But since I have paired it to two devices, the headphone connects to the other one as well.

    That is alright. But, the headphone gets disconnected frequently from the device I am not using, and this causes a break in the audio of the device I am using.
    Please advice as to how to either connect to one device at a time, or to cancel the prompt when a device is disconnected.

    Thank you!

  33. Peter White October 27, 2016 / 11:44

    I have new Samsung Galaxy Note 4. It is visible to other devices (several checks on this)

    It will not see or pair with my Jabra Revo headphones, leaving them unusable.

    I am still under warranty so I will probably have to return my headphones. Why is Bluetooth so flaky? Jabra must get lots of these sent back!

  34. Patrice LeJeune October 26, 2016 / 23:31

    My Jabari sport pace is 10 months old and I’ve had no problems until this week. It will not charge. No color light will come on at all when trying to charge, no blue, red, or green light. When I check my iPhone it cannot connect since it will not charge. Please advise

    • carlos February 4, 2017 / 08:41

      did you get it to work i have the same issue

      • Amit February 4, 2017 / 08:57

        I returned it back

  35. Howard October 25, 2016 / 07:59

    My jabra sport bluetooth headset will not turn on or connect to my iphone, is there anything that i can do?

    This is the third times that I have had this issue with in the last week. When I attempt to charge the headset I can only get a “Blue solid: LED light, and when the device is not charging you cannot get it to turn on. It worked great “JUST for the first time”, and the one that I took back a week ago worked for a week and a half; but ultimately did the exact same thing. Ive made sure that I am caring for it as recommended by not overcharging it, and not leaving it in any extreme temperature situations. Literally the only thing that I have done with this device it work out while wearing it… Is there some sort of button combination that I can hold down to get it to reset, or is there something that I can do to get the damn thing to work again.

  36. Amit Khatri October 20, 2016 / 08:10

    hi I bought jabra halo smart and i am not able to connect it with my 2015 iMac, please can anyone help

  37. Muhammad Sajid October 18, 2016 / 05:03

    my jabra strom not battery 100 % charging… red light off after 90 & 94 % charging
    plz help me.

  38. Fadil October 16, 2016 / 14:10

    Great information in the article related to bluetooth problem, here we have managing website to check website is down or up…. Visit Website Down Issues

  39. Cao Anh October 5, 2016 / 10:42

    I bought Jabra Rox and the LED doesnt light up when i turn it on the 1st time. I charged it but it doesnt do anything.

  40. Chawngthu September 30, 2016 / 17:22

    i bought Jabra Sport Coach and after using it for 3 weeks the motion sensor and volume buttons dont work….. I”m from India and i even send email to the support team and no answer from them……help plzzzzzz…

  41. NCT September 27, 2016 / 05:32

    My Jabra Sport pace flashes green and blue and refuse to pair.
    How do I reset it ? Thanks.

  42. Ron Brennan September 23, 2016 / 18:48

    I love my Jabra extreme 2, however a hands free device should be hands free right? I’ve had 2 different phones paired to device in the 2+ years I’ve had it. Nexus 4 and now Nexus 6. On both my media volume nearly blows my ears off, yet I have to hold the ear piece tight down on my ear to be able to hear anything.

  43. Arpen September 22, 2016 / 03:43

    Hello Team,

    We just received our Jabra bluetooth speaker 2 days back. But the language on the speaker for settings is in german. Please assist to change it to english.

  44. Kelci September 13, 2016 / 20:53

    Hi there, my bluetooth earpiece was working great to start, but now i can only get it to connect for phone calls but not media anymore. is there a way to fix this problem?

  45. Aly September 13, 2016 / 09:53

    I have a particular situation. My wireless jabra earphones worked fine. The issue is the screen smashed, my phone has a lock so I can’t just open it through the computer(?) so if I can’t open my phone I can’t disconnect my earphones to listen to music elsewhere. So now they’re just sitting around. Is there anything I can do?

  46. Pablo September 12, 2016 / 18:11

    I bought the Jabra REVO last year for Xmas, a week ago the right speaker stopped working. I have taken extra good care of these headsets,what is the problem? Is there any guarantee? I still have the original packing and receipt.

    Please help me.

  47. -brooke September 11, 2016 / 11:11

    Stoked to find this page! Since upgrading my iphone i couldnt get it to recognise my jabra drive but alas you’s have saved me from hurling my speaker at the wall o.O ….ok maybe it was too late, but you did save it from a second beating :p

  48. Satrio September 8, 2016 / 04:54

    I just buy jabra rox sport, i just use it twice for cycling and then problems come with the button, i cant stop the music, i cant volume up or down from my jabra device. Is it manufacture problem? Even sometimes it wont paired directly… should paired it again amd again. And now its wont turn on.

  49. Kameron Hilroy August 30, 2016 / 03:14

    I updated my two Jabra Sport Coach headphones to firmware 1.6.1 tonight and one pair has stopped working completely but was working before I updated it. I upgraded from 1.4.0. I can’t even turn on the one set while the others work perfectly. Very strange and concerning.

  50. Rania August 29, 2016 / 20:31

    My Jabra Cruiser 2 was working just fine and suddenly the sound started to be distorted!!

    What should I do?

  51. connie August 27, 2016 / 15:37

    my Jabra sport coach will not pair. I have to ignore the first recognition then go to the other. not real convenient.

  52. kenneth andersen August 25, 2016 / 20:27

    My Jabra won’t connect to any Bluetooth device on any phone.
    Never been a problem before, but suddenly it’s not working properly. Type BT530

  53. Mohamed Sami August 25, 2016 / 17:12

    I Have an unusual problem with my handset when i turned it off it lighted Blue and red lamps and after that it doesn’t want to either turn on or off and the lamps are lighted in both on and off moods and with no way to power reset how can i solve this issue

  54. Mohamed Sami August 25, 2016 / 17:10

    I Have an unusual problem with my handset when i turned it off it lighted Blue and red lamps and after that it doesn’t want to either turn on or off

  55. Marc Chéhab August 25, 2016 / 08:30

    Hey there. I had another problem with Jabra Move Bluetooth Headphones and thought I’d post the solution. The problem was that the headphones worked fine, except in Battlefield. Then I realised, the driver creates two playback devices, stereo and mono. And, alas, Battlefield output the sound through the stereo device, while I heard the mono device! (Which, yes, means I didn’t realise my music was only mono… 😀 But to be fair, it’s a new PC, I only had it for 2-3 hours or so….)

    Aaaanyway, next problem. Now I had to disconnect the mono device manually everytime I connected. When I “disabled” it in the “playback devices” window — which Windows remembers upon reconnecting — it doesn’t work in Battlefield. What you have to do is to disable the mono playback device in the device manager (not, obviously, the bluetooth device!)

    Ok maybe this helps some people

  56. Ryan August 22, 2016 / 17:11

    I bought jabra halo smart Bluetooth headphones at Best Buy but one headphone doesn’t work what can I do some one help

  57. Tony August 21, 2016 / 10:39

    i can’t use my headset with programs such as teamspeak. The microphone seems to only work when testing it in the options, and all sound from other people goes straight to the hands free instead of to the normal headset option. Is there any way to disable the hands-free? The sole purpose of buying this headset is to communicate with friends on my computer while also being able to hear different sounds from my computer. If i cannot get this to work, i will have to return it and get a new headset, but please help me with this.

    • Tony August 21, 2016 / 10:40

      also, my headset is a “Jabra move wireless”

  58. Joy August 19, 2016 / 16:21

    Hi! Just bought Jabra classic. Is it normal that when I’m charging it, the green light is on even if I just charged it after it was totally empty batt? Isn’t it supposed to be red light during charging and will turn green only when it’s fully charged? Thanks!

  59. Björn Abrahamsson August 6, 2016 / 12:30

    Hi, I have 2 problems with my Jabra Headsets.

    First, I have 1 pair of Jabra Halo Smart headset that I want to connect to my Computer and use for listening to music, do skype calls, watch a movie or TV-Show, but it is not possible to connect to my computer, my computer does not find them.

    I have even bought Jabra Link 360 Bluetooth USB adapter but still not work to connect to Jabra Direct.

    I have another set of headset, Jabra Sport Pace that works to connect to my computer.

    Is it possible to connect these Jabra Halo Smart headset to computer?

    Second problem, when I connect my Jabra Sport Pace to computer it works fine to connect to Jabra Direct but it does not show up in my Bluetooth Devices.

    It is kinda bad sound when I skype, watch movies or TV-Shows or Listen to music, kinda no bass at all, like the sound is in a big empty room and weak sound.

    I tried to connect Jabra Sport Pace without Jabra Link 360 and my computer found it and added it to my Bluetooth Devices, but it had no Bluetooth Profiles.

    Are Jabra products made to work with computer and is there anyway to change the sound so it sounds better?

    I have Windows 7 64-Bit as OS.

    Best Regards,


    • Miguel Calderon November 22, 2016 / 02:54

      Hey same problem.

      I try this:

      Reset Jabra Halo Smart: hold plus + button and multifunction button for 5 seconds.

      With Halo Smart as fabric connect to your PC as usual. Enjoy

      I did with mi VAIO TAP 11 – Windows 10 (bluetooh 4.0). I think probably Halo Smart lacks from multipoint and memory for multiple devices. It’s no possible to listen music in your PC and receive notification from your mobile.

      I bored about that, becouse i should to reset Jabra for connect to my PC, and again to connect to my mobile (Xperia Z5 android 6.1), or to another device.

      I hope this solve your troubles!

      • luisnardo December 27, 2016 / 17:56

        this is by far the best solution for connection Halo Smart to PC. Just tried it and works perfectly. After resetting the device please go to audio settings on PC and select halo smart as predetermined audjio device and that’s it.

  60. Lee August 6, 2016 / 09:44

    Hi, I have a Jabra Stealth. I was trying to do a firmware update through the wizard, i was unable to switch my device into DFU mode. I followed the instruction show on the wizard, but the device keep on having the blue light on. I was unable turn it to purple. What should i do?
    Thanks in advance.

    • Matt Bednarik December 24, 2016 / 16:21

      i am having the same problem. The updater will not go to the next step. I have held the answer button for 3 minutes waiting for the light to turn to purple, it never does. I am hoping the firmware update works because the phone app will not see the stealth even though it is connected through my bluetooth. I can take calls on it but people can barely hear me, tell me it sounds like I am in a big tin can and they have a hard time understanding me.

  61. Jun July 23, 2016 / 13:45

    I have jabra extreme 2. When i put the charger theirs no sign that its charging. No light. But i think battery is ok. What should i do?

  62. Stanislav July 23, 2016 / 13:19

    Hi, I bought Jabra Sport Pace about month ago. Two or three general workouts and headset has already brought me problems. When I hold MFB indicator flashes green and I hear “Sound prompts on/off”. It never flashes blue. So pairing mode just stopped working and my headset now cannot connect with neither IPhone nor IPod.

    I am really upset because when I bought headset for that money I expected easy and endjoyable using but not spending hours to fix it.

    I hope you can help me with this problem. Thank you in advance.

  63. mel. July 18, 2016 / 08:28

    My jabra halo fusion dont charge at all… the led stay blue when I put the charger… pls help me with this

  64. Fahd Alsayed July 14, 2016 / 11:33

    (“line of sight” ) Are you serious !! Yes it might refine the result but this is stupid to treat wireless device as a devices like microwaves that need line of sight ! I own Jabra Clipper and It is the worst experience I have ever been through sucks range suck everything ! Jabra is the worst and Im gonna Sues u if you didnt replace it to me with totally working one or refund me

  65. Chris June 26, 2016 / 07:18

    I have the Jabra Sport Coach Bluetooth earphones and for some reason it will not seem to charge. When I connect the USB the led lights up red but never goes green to let me know this is fully charged even though it’s been on for hours. When I disconnected the USB and tried to turn them on nothing happens, no beeps to indicate that it’s turned on. Nothing.

  66. Guillermo Perez June 23, 2016 / 11:27

    I got the Jabra Sport Bluetotth headsets, and im very disappointed, first of all, I’ve tried every size and shape and for some reason it hurts my ears when I use them for about 2 minutes, it just doesent fit.

    I used them to run on a tread mill and they have this very short and uncomfortable pauses all the time, I even put my phone next to the sets and still happened, so close I could have easily be more confortable with a regular headset.

    Its a shame cause I’ve been struggling with the product and its very frustrating and disappointing.

  67. jeethu June 23, 2016 / 10:22

    music can’t be played on headset

    • Daniel Gniazdo June 23, 2016 / 11:32

      Hey Jeethu,

      What headset are you using? Maybe I can help.


  68. Viet An June 17, 2016 / 05:03

    Several month ago, I received a second hand Jabra Rox Wireless from my friend. What he gave me were the box and all the accessories, however, there was no warranty card. But now the headset is broken down, the speaker on the left is not working. I am in Vietnam so I guess there is no way to get a warranty. I really enjoy this headset so can you tell me what’s going on? How to get this fixed?

  69. Jatin June 12, 2016 / 19:38

    My Jabra sport coach is not switching on it was working well since I bought it 7 months back but suddenly this happened … Help please ……..

  70. SVLN June 10, 2016 / 17:05

    Bought a SONY SHO20 blue tooth devise, paired it to my Moto 3G phone and it worked excellently fora few days. Now I am able to hear songs, videos, and even the alarm through the bluetooth devise but not phone calls – no ring back tone, no voice, no nothing! Quite perplexing. Can anybody help.

  71. Roderick Felix June 10, 2016 / 02:28

    Hi! Please Help! My Jabra Rox does not play any sound on the right speaker. I thought the problem was on my phone but I’d to reset so many times but still not working. I only hear the sound on the left side. I’ve been using this for more than a year now and the problem has been for almost two months…please help me…any advise? thank you!

  72. jovanka June 5, 2016 / 11:42

    Hy I got my jabra rox’s left earbud light indicator doesn’t blink up even when its in charging pairing or powering on off,but it still works and sounds well. What’s wrong with the light?

  73. Madan C June 4, 2016 / 08:00

    hi all, I am having a Jabra BT 2046 paired with Blackberry Passport Limited Edition. On every time while call getting connected on dialing/receiving, connectivity between BT & phone gets disconnected.

    Again needs to change the mode to Bluetooth everytime.

    This kind of disconnectivity happens only with Blackberry DEvice and not with any other phones. Also other brand Bluetooth device also gets disconnected from phone, soon after the call getting answered/connected.

    Kindly suggest a measure to rectify this.

  74. Vassilis June 2, 2016 / 21:06

    Hi, i am trying to make Jabra streamer and galaxy s4 or huawei honor 7 to work but with no luck.
    The pairing is ok but after that, disconnects and connects loop starts and never ends. Neither phone nor audio streaming work.
    What can I do (except to send it back) ?

  75. Darlene May 28, 2016 / 01:13

    Hi,I have a Jabra sport wireless and after charging it can’t seem to turn the thing off completely. The blue light is constantly on and even disconnecting the pairing from the phone it is draining the power from the headset. I have tried resetting the headset and also my phone but to no avail

  76. Yuriy May 23, 2016 / 14:08

    Hi! Can I charge Jabra coach with mobile PoverBank (5V 1A)? Will it be ok for the device (battery life, etc.) If I understand correctly, the USB is 5V 0,5 A)

  77. Greg May 20, 2016 / 19:40

    Hi I just bought java storm and voice answer doesn’t work…yes, no

  78. Karthick May 19, 2016 / 16:41

    I connect my jabra bt 2045 headset to my phone at the time of buy. It was connected and worked properly. But today I unfortunately unpaired the headset from my phone. While searching for Bluetooth headset in my phone it says “no nearby device was found”. But I turn on my headset. What to do?. Reply me as soon as possible with my e-mail ID

    • Daniel Gniazdo May 20, 2016 / 08:12


      You’ll need to put your headset into pairing mode. Here’s the part of the BT2045 manual you need:

      “Make sure the headset is off. Press and hold the answer/end button for approximately 5 seconds until the LED has a constant light. The LED will flash before the light is constant –
      keep holding down the button until light is constant.”

      After it’s constant, you can search and find it in nearby devices on your phone.

      If you’re still having no luck, our support team can help you. You can reach them here:

      Good luck,

      • Karthick May 20, 2016 / 09:15

        Thank you daniel. It’s worked.

      • Ali June 20, 2017 / 04:29

        Thank you . It’s working.Great

  79. Bartek May 17, 2016 / 10:36

    Hi. Guys from support tells me that in the newer version of soft there’s no green light. When Jabra is fully charged then red light turns off. Manual is for older soft version and that device version have green light indicator.

    • Daniel Gniazdo May 17, 2016 / 11:28

      Hi Bartek,

      I’m glad you have gotten that settled, and thank you for sharing the details here!

      All the best,

  80. Bartek May 14, 2016 / 09:54

    Hi. My Jabra Drive doesn’t turn green during charging. Red light just goes off after about 20 secunds. Is it fully charged or there’s some kind of issue? Jabra seems to working properly but what about that lack of green light?

  81. Lizzie May 13, 2016 / 16:28

    I have the Jabra Step Wireless Earphones and for some reason even on the lowest setting it is extremly loud. How can I fix this?

  82. Jónas Johannesen May 10, 2016 / 14:55

    just bought a jabra freeway. I can’t get the contract command to work. If I say “phone command” or “call (name)” the phone get stuck on initializing. Why does it happen? I have an Sony Xperia z3 on android 6.0.

  83. Richard May 9, 2016 / 19:46

    Just purchased the jabra sport coach wireless, but when compared to my previous, wire headphones, the sound on the jabra is very faint with absolutely no bass. I have the volume turned up full on both the device (nano snd iPhone) and the jabra earphones.
    Can you help please?

  84. Joe K Tucker May 9, 2016 / 08:14

    Hey Daniel, you’re a real solution oriented kind of guy, you know that? I have a Jabra Mini and had no luck pairing it to my Alcatel one touch phone. I thought I was SOL for going with the off brand phone, but I try some troubleshooting.

  85. Raven May 4, 2016 / 01:55

    hey when I plug up my Bluetooth to my charger it goes to red then like a minute or two and then goes to clear so is something wrong with it or if that’s how it suppose to be.

  86. Chris P May 3, 2016 / 14:23

    The Jabra Sport Pace is a piece of rubbish. Was given as a gift by my daughter who saved up for it. Used it for around 3 weeks and all of a sudden, it won’t charge and it won’t switch on. Went to to the whole process of doing everything the Jabra support people ask me to do. Nothing. To their credit, they sent me a new one (which is another long story). Anyway, got the new set, used it twice! Yes, twice and it decided to disconnect after announcing “battery medium”, and thereafter, I can’t switch it on, can’t reset, can’t do anything just like the first time. I used it with a iPhone 6S. Anyone reading this should just not consider buying a Jabra Sport Pace. Really are pieces of rubbish. Anyone want two pieces of rubbish, just let me know. Maybe you will have better luck with it

    • Graham Matthews July 11, 2016 / 20:29

      I also have a sport pace. It stopped working today. After just six weeks. It would not connect. I assumed battery low, however green light was always on. I have let the battery run down to see what happens when I charge.
      Noted Jabra did not honor your problem with a response.

    • Neo Kim Han July 20, 2016 / 10:25

      I have the same problem. Just used it 3 times. can’t switch it on after that. Can Jabra replace it thanks. I am from Singapore.

      • ywn December 28, 2016 / 13:34

        had similar problem. couldn’t switch on the device despite charging it till green light..

  87. Ahmed elghareeb April 30, 2016 / 11:53

    Hi their
    I have iPhone 6 Plus and jabra sport couch Bluetooth, it’s connected with the phone without any problems
    But when I open Jabra life app. It’s disconnected and not working , and when I try to reconnect it again it’s connected to the phone but not the app.
    So the calories and motion not working at all.
    Please advice.

  88. Henry Kam April 29, 2016 / 21:28

    Bluetooth headsets can be further broken down into section i.e in major three categories, first being the traditional, mono, single- ear headsets which clicks to majority’s mind when they hear the word Bluetooth headset for the first time. The second being the stereo headsets that covers both the users ear. Where one is willing to make calls, Stereo headsets are considered as best and can also be used for listening music. Lastly, there are speakerphones that need not to be connected to the user’s ear, instead one experiences project voices that assist you to hear without placing any device on your head.

  89. Brett April 27, 2016 / 05:29

    My jabra step wireless is ridiculously loud, the change when I turn down the volume is very little. I’ll have it on the very last notch for volume and it’s still too loud. It’s like the volume on the head phones is all the way up and my phone is all the way down but doesn’t do anything. When I try and turn the headphones down it changes the volume on my phone so it’s still super loud. I hope that made sense, what can I do?

  90. SMA April 26, 2016 / 14:01

    My Jabra Rox wireless can’t be turn on. Connect to power cable only red led blink every 10 secs. Its a new set 3 weeks old. Please advice.

  91. Jennifer Garrett April 26, 2016 / 05:56

    My Jabra Supreme just quit working. Won’t even turn on. What do I do to fix it?

  92. Vera April 25, 2016 / 05:56

    How do I change language to English? Please advice. Manual does not guide

      • Les December 25, 2016 / 06:20

        I found the way to change the language to any language you want. Download “Jabra Direct” to your computer, connect your Bluetooth with the cable to the computer and update firmware. Even if the firmware is up to date, update it and choose your language. Then let it finish updating until the program tells you to disconnect. Mine was in German, now it is in English and works like a charm.

        • Les December 25, 2016 / 06:24

          I found the way to change the language to any language you want. Download “Jabra Direct” to your computer, connect your Bluetooth with the cable to the computer and update firmware. Even if the firmware is up to date, update it and choose your language. Then let it finish updating until the program tells you to disconnect. Mine was in German, now it is in English and works like a charm.

    • Les December 25, 2016 / 06:44

      I found the way to change the language to any language you want. Download “Jabra Direct” to your computer, connect your Bluetooth with the cable to the computer and update firmware. Even if the firmware is up to date, update it and choose your language. Then let it finish updating until the program tells you to disconnect. Mine was in German, now it is in English and works like a charm.

      • Steve December 26, 2016 / 12:23

        I down loaded Direct to change from Polish to English and tried to update but all I get is software is up to date ?

        • Les December 26, 2016 / 13:35

          It will say that it is up to date, click the update button and it will update. Then you will be able to choose country / language. Good luck and let me know if it worked for you.

          • Abel January 7, 2017 / 13:39

            Dear LES,

            I am in the same situation as you and Steve.

            I installed the Jabra Direct Software in my PC, and I connected the device to the pc with a usb cable.

            The device was detected correctly and when I press the check updates button tells me that everything is Up to date.

            I am not able to push the upgrade button that i think that is the big circle with two arrows in the left of the image because it seems to be disabled, so I am unable to update the software.

            Any idea about how to activate the update option even if everything is up to date.

            Thank you very much,

          • Abel January 7, 2017 / 14:03

            I respond to myself.

            My problems were caused because of the use of “Jabra direct” application in order to update instead of using the dedicated application that comes with Jabra Direct called “Jabra Direct Firmware Update”.
            That is a dedicated application only to do the updates.

            So when I used that application everything was ok.

            Thank you LES for all your valuable help.

          • Les Parnell January 7, 2017 / 17:41

            Perfect! I’m glad it worked out. I may not have been as clear as I could have on explaining the process. I was stumped when the “update firmware” option was greyed out but when I clicked on it anyway, it worked. Take care, Les

  93. rana ashfaq April 23, 2016 / 20:02

    my jabra easygo suddenly stopped from when I try to connect it with phone there is this type of massage accure that your passkey is wrong.kindly can you help me.

  94. William April 23, 2016 / 03:41

    My answer button my Jabra wave will not work
    Any repairs for diy

  95. Cristina April 15, 2016 / 14:40

    I’ve had my bluetooth for a little over 4 months now. It was working fine I kept it charged and suddenly I cant hear out of it. I unpaired it with my phone paired it again, also tried resetting it by pressing the bottom button for 8 seconds. It is fully charged but I cant hear out of it.
    What else can I try?

  96. Ellen Watson April 7, 2016 / 16:23

    My Jabra Drive will not charge. When I start to charge it the red light goes on. Then shortly thereafter the red light goes out. When I turn it on the blue light keeps blinking. What is wrong?

  97. mani April 7, 2016 / 03:35

    how would i know jabra stealth battery fully charged??

    • Daniel Gniazdo May 3, 2016 / 12:41

      Hey Mani,

      The charging time for the Jabra Stealth is about 2 hours, so if you keep it in the charger for that long, you should be all set!

      While you’re wearing the headset, you will also get a voice prompt if your battery is running low and it’s time to recharge.

      Hope that helps,

  98. Viet, Vu Duc April 6, 2016 / 22:36


    I have 1 jabra talk just bought 1 month. I connected with my MS Lumia 640XL and my laptop. 2 week ago, my JT alway disconnected after 10 min. I pressed on answer button, it still talk “connected”, i see in my phone still showed me “Jabra talk” but I can hear nothing, even on call. I have to turn off bluetooth to get phone call.

    What was the problem with my Jabra?

  99. janet April 5, 2016 / 01:16

    Twice when I was using my Jabra Extreme 2 The call dropped or I could hear the other end but they couldn’t hear me. Could it be my battery? I’m using it with a Galaxy 4 phone.

  100. Chau March 28, 2016 / 19:38

    I can’t turn on my jabra rox wireless v2.5. Can you help please. Thanks:-)

      • Kalyan July 29, 2016 / 02:53

        Even i have the same issue i purchased a jabra rox yesterday and charged it it was showing a green led. But i cant turn it on even if press and hold the multibfunction button forever. Can someone help Thanks?

        • Roselyn August 21, 2016 / 14:21

          Hi, I just bought Jabra Stone 3.. at first I thought it was out of battery, so I charge it for almost 2 hours. I saw a red lights while it was charging and when full, the lights turn off. But when I attempt to pair it and turn it On, unfortunately there is still no LED lights for battery indicator and bluetooth. I was so disappointed since I bought it without warranty. Is there any service center here in the Philippines , so that I could at least ask for its repair? And what do you think its caused??

  101. David Switzer March 28, 2016 / 06:12

    My Jabra Sport Coach suddenly stopped working last week. The trick to get it working again was to reset it by doing the following:

    1. Plug in the headset and confirm the red charging LED is on.
    2. Simultaneously hold down one of the volume buttons – I used + – and the multi-function button for 5s. The LED will flash and turn purple. You can then unplug the headset and verify that it is working.

    The most likely underlying cause here is a firmware crash leaving the headset in a non-working state that will persist until a reset or the battery drains.

    • Daniel Gniazdo May 3, 2016 / 12:33

      Hey David,

      Thanks for sharing this tip, and I’m happy to hear it worked for you!


    • Dan May 15, 2016 / 16:39

      Thanks for the tip. It worked for me and my Jabra Sport after getting a new phone.

    • DK June 30, 2016 / 16:06

      Thanks Daniel,
      This trick should be added to user manual

  102. charles March 24, 2016 / 00:49

    Can I use the earpiecce to make a call? How to do it

  103. Greg February 23, 2016 / 16:00

    Been charging my Jabra Revo for a few hours now and can see the red charging light. When I unplug the power source (computer or wall socket) the red light just goes out. It’s almost as if the battery has completed lost charge. I’ve only had the headphones for less than 2 months so I’m guessing a fault. I’ll leave it for a few more hours in case the battery just needs an extra long charge to kick start it into life but I don’t hold out much hope. Wired the sound quality of the headphones is not as good as wireless so I will be looking for a replacement pair at this rate…

  104. Jiwon Ryu February 23, 2016 / 04:37

    My Jabra all of sudden stops working. I charged it for a long time and I was able to see red dot when I was charging it But when I tried to turn it on, it’s never turned on. It’s been more than a week. This is second time and the same problem happened to the previous product. I am using Jabra sport pace.

    • Adhi February 28, 2016 / 14:26

      Today i have same problem with my jabra sport coach 🙁

    • Anderson March 1, 2016 / 03:45

      Same with me. Bought in the States so I cant even repair in my country. Worked fine for 2 weeks. 2 weeks!!! Hundred dollars for a piece of shit. Jabra Sport pace, just dont buy it.

      • Jakob Thusgaard January 30, 2017 / 13:33

        That’s great feedback. I’ve been using Jabra for a long, long time. Sports headphones are subjected to pretty harsh environments, and if they break within the warranty period, Jabra (in my case) has been very good at replacing the products.

    • Nik July 8, 2016 / 07:38

      Did you guys find an answer?? I have the same problem with my jabra Sport pace!

      • Graham Matthews July 12, 2016 / 18:06

        Did anyone response from the support team?

        • Lesleanne Blakeley September 1, 2016 / 22:05

          Hi All – I just started having this issue with my headset – any ideas on what’s wrong? and has anyone had any luck in terms of resolving this issue? Thanks!

  105. Len February 21, 2016 / 16:18

    I have a Jabra Talk. My phone’s ringtone doesn’t come through on the earpiece.
    What I do get is a musical rendition of circus music.
    Can I / How do I receive the same ringtone as my phone ?

  106. chris February 20, 2016 / 18:31

    Jabra talk won’t connect to call audio but will connect to media audio

    • Teressa March 4, 2016 / 05:28

      I’m having the same trouble and can’t find a solution online. Were you able to find an answer? If I find one I’ll post here…thanks!

      • Gaurav July 12, 2016 / 16:07

        Facing same problem with my Galaxy S4. Is there a potential solution available?

        • Rob September 1, 2016 / 19:39

          Having the same issue, hear every tic when I’m texting and can get every sound on YouTube …. Not a sound when using my iPhone 5, and not even a “choice” to use it

  107. chris February 20, 2016 / 18:29

    My jabra talk will connect to media but not call audio

  108. Bharat February 12, 2016 / 15:45

    People are not able to hear what I say, they only get to hear cracking noise.

  109. Suzette Conte February 5, 2016 / 17:33

    I have the Jabra Supreme it has been great until I up graded my phone. The noise cancelation has stopped working. I changed from a android to a windows phone. Would this make the Jabra operate differently?

  110. Ashley February 3, 2016 / 04:19


    I have a jabra 5010 headset. I opened in from the packaging, charged it for 2 hours, and it won’t even turn on. When I first plugged it in to charge, the light was solid green. But it’s not turning on at all.

  111. James January 27, 2016 / 00:14

    My jobra wave connects but there is no sound at all. I can’t hear them and they can’t hear me. What can I do to fix this issue?

  112. Emily January 24, 2016 / 00:01

    My Jabra headset used to work really well, now all of a sudden whenever I connect to Bluetooth on my computer only one headphone works. But when I use them without Bluetooth they work fine. Is there a reason why it’s doing this, and can I fix it? Thanks.

  113. lois may January 21, 2016 / 08:09

    How do I enable the headset to a hard phone on a landline without disabling the land line

  114. Victory Tobias December 23, 2015 / 19:15

    My husband bought a new car and it is equipped with Bluetooth, which I fell in love with–my favorite feature. I have a 1999 Ford Expedition, which I have no intention of ever getting id of, so I started looking for after-market Bluetooth. I just received Jabra Freeway yesterday. I have questions the little books don’t tell me, like how will I know when it is fully charged so I will know to disconnect charger? Is there a list of tutorials on different aspects to this great product? Sorry this is so yakkity yak and thans for any help. Vicki Tobias

    • Daniel Gniazdo January 5, 2016 / 12:53

      Hey Vicki,

      Great to hear about your new Jabra Freeway – I hope you’re happy with it!

      When you’re charging the Freeway, there’ll be a charging indicator that lights up in red. Once it turns off, you know the Freeway’s charged. It should take about 2 hours.

      You can find more information about it, including a few guides, right here:

      Enjoy your new Jabra Freeway and your trusty Ford Expedition!


  115. Christine Herman December 15, 2015 / 17:36

    Hello. I have a Jabra Bluetooth headset. I hear echoes. What can I do to correct this?

    • joe November 18, 2016 / 12:21

      I love my Jabra eclipse butt no matter what Jabra I’ve had even the ones including the eclipse that says it goes up to 300 feet it acts as if it’s only a 30 foot limit like all the standard Bluetooth I have a Galaxy S7 Edge it has the latest Bluetooth technology so does the eclipse why am I not getting much better reception I should get much further than 30 feet if it’s a 300-foot unit like stated in the documentation

  116. Robert foucher November 25, 2015 / 01:01

    My Jabari tour no longer talks. What should I do?

  117. Christine Fake November 18, 2015 / 14:57

    I have the Jabra Freeway and have used it for the last 2 years without trouble. In the last 2 weeks when either receiving or making a call from my iPhone, the call bounces from the Bluetooth speaker back to the phone and back to the speaker in such a way that I cannot hear the conversation, and neither can the person on the other end of the call.

    I’ve updated the latest software to the Freeway and the same thing happens.

    What are the next steps?

  118. David November 15, 2015 / 09:09

    JABRA CLIPPER after turning on green led flashes 5 time then turn off TROUBLESHOOTING

      • Diana October 12, 2016 / 14:14

        HI Daniel,

        I hope you can help me, i bought Jabra last week and today i have been charging it all day, it doesnt go green, the light has been blue all day and it does not pair with my mobile, am i doing something wrong?


      • Dawn M June 13, 2017 / 05:41

        Are there ANY Bluetooth products the do NOT have the flashing light, even if it’s a soft hue stays on glow better yet none at all?