Today’s Hottest Workspace? It’s All Around Us!

By Today’s Hottest Workspace? It’s All Around Us! Holger Reisinger

Our workspaces are changing like never before. These days you’re as likely to find workers toiling away from the airport, a coffee shop or the kitchen table as you would from an office. Let’s look back at the rapid transformation of the workplace.

Today’s Hottest Workspace? It’s All Around Us!

I have bad news for corporate architects, space planners, furniture manufacturers and hardware and software companies everywhere.

The days of putting us in boxes, either literally forcing us to collaborate from tiny cubicles and uninspiring conference rooms or stereotyping us as desk-centric or road warriors, are coming to an end.

And not a minute too soon.

The formula for collaboration circa 2017 is changing before our eyes. New technologies combined with shifting attitudes about employee autonomy mean that knowledge workers like us are no longer tethered to our desks, offices or even a centralized corporate headquarters.

As a result, work is no longer a place we go; rather, it’s something we do. And we’re increasingly doing it from anywhere: From the kitchen table, the quiet corner of a coffee shop, airport lounge, hotel room or maybe even a park bench beneath a maple tree.

It’s a win-win for everyone involved. Employees appreciate the job flexibility and sense of empowerment. Companies benefit from greater employee morale and productivity as well as reduced infrastructure and overhead costs.

This change has been in the works for some time, but I recently witnessed the contrast between the old and new ways of working – and marveled at how far we’ve come so quickly.

Two Worlds Collide

I was visiting a company that was moving out of a location it had been in for decades. As the CEO and I traversed halls strewn with moving boxes, we came across one of many conference rooms. We peeked inside and saw a space that was a testament to a quickly fading era.

The room was massive, with a mahogany table in the middle that seemed to stretch for miles. Huge leather chairs were positioned around it, and a giant whiteboard, with multicolored scribbling still on it, occupied part of one wall. At a time when the pace of business was slower and decisions were made more deliberately, this is where papers were shuffled, discussions held, strategies debated and plans agreed upon.

A couple hours later, I’d wrapped up my visit and was back at the airport – and may as well have been in another world. The same collaboration that once was done in that oak-paneled conference room was being carried out here – only in a dramatically different fashion.

Everywhere I looked people were collaborating in a uniquely 21st century way. Headsets firmly in place, some were squeezing in urgent calls from the airport gate while others hovered over their notebooks, reviewing financial statements, sharing information and dashing off IMs to coworkers. In the business center, two workers huddled around a speakerphone, undoubtedly collaborating with colleagues or customers somewhere, while another, smartphone held at arm’s length, made an animated and urgent point during a videoconference.

That day it became crystal clear to me: We no longer need meeting rooms or cubicles to collaborate, because those meeting rooms and cubicles are now, quite literally, all around us.

So, sorry all you architects, space planners and software designers. We’ve broken free from our tiny offices and soulless conference rooms – and we don’t plan to return anytime soon.

Humanize the Conversation – Your Customers Will Love You!

By Humanize the Conversation – Your Customers Will Love You! Holger Reisinger

Focusing on customer satisfaction is a no-brainer for every organization. But if you truly want to build long-lasting relationships with our customers, we need to humanize our interactions.

Humanize the Conversation – Your Customers Will Love You!

Our organizations are obsessed with customer satisfaction. Maybe too obsessed.

It’s pretty clear why, judging from the research. Customers who receive the best experiences spend 140% more than those with who receive the poorest ones. And far from being cost-prohibitive, providing superior customer experience actually reduces the cost of serving customers by as much as 33%. Continue reading

Listen to me! Listen to me!! LISTEN TO ME!!!

By Listen to me! Listen to me!! LISTEN TO ME!!! Holger Reisinger

We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations, families and entire nations. Here’s what we can do about it.

Listen to me! Listen to me!! LISTEN TO ME!!!

The art of listening is under attack.

This skill, among the most important we as humans possess, is getting drowned out from all sides: Increasing noise levels, myriad distractions, shorter attention spans and more people who just want to hear themselves talk. Continue reading

How much is a Missed Phone Call Worth to Your Business?

By How much is a Missed Phone Call Worth to Your Business? Holger Reisinger

For one company this customer service secret proved to be the difference between business success and failure.

Missed calls

By all measures, the company should have been out of business long ago.

But there I was, listening intently as its CEO explained how the online software firm he founded managed to defy the grim reaper not once but twice. Continue reading

How to “Heat Map” Your Office to Greater Efficiency

By How to “Heat Map” Your Office to Greater Efficiency Holger Reisinger

An analytical tool used by retailers, webmasters and football (soccer) clubs may help us configure our office spaces for added employee efficiently. The proof is right there in the red, yellow, green and blue hues.

 Office heatmap

If you’re a football fan, you’re probably familiar with heat maps. They’re splashy TV graphics that show where on the field players spend their time. They’re also powerful analytical tools to help webmasters optimize a site depending on how people’s eyes scan it or guide retail planners on where to place promotions around the store floor.

As useful as heat maps are to coaches and shopkeepers, they may be equally important to our organizations.

Now before you think I’ve completely lost my mind, let me explain. Continue reading

Wireless Revolution! – 56 Years in the Making

By Wireless Revolution! – 56 Years in the Making Holger Reisinger

The cords on our tools and devices are dropping like flies, enabling us to work better, faster and more efficiently. So why aren’t all businesses embracing the wireless revolution?

Revolution

Forget the microchip, self-driving cars or stealth technology, I’ve discovered the world’s greatest invention.

The electrical cord. Or, more specifically, the absence of one.

Everywhere you look, the cords are dropping off our tools and devices. Forget about buying a corded drill to tackle that home improvement project, almost everything is cordless today. Continue reading

The World’s Greatest Auto-Reply Message

By The World’s Greatest Auto-Reply Message Holger Reisinger

How far are you willing to go to tell your coworkers that you need some time to concentrate and get your work done? Check out the automated reply one of my colleagues just began using.

Do not cross

I just received this amazing auto-reply from a colleague I just emailed, and I just had to share it: Continue reading

9 Simple Tricks for Being More Productive at Work

By 9 Simple Tricks for Being More Productive at Work Holger Reisinger

In knowledge work, being productive is all about making the right decision and then taking effective action. Here are nine tricks for improving productivity through better concentration, collaboration.  

9 Simple Tricks for Being More Productive at Work

You’ll never guess one reason U.S. President Barack Obama cites for why he’s so productive at work.

Because he wears only blue or gray suits.

Sounds crazy, right? Continue reading

When “One-Size-Fits-All” Management Doesn’t Work

By When “One-Size-Fits-All” Management Doesn’t Work Holger Reisinger

The trend toward increased worker autonomy is a challenge to traditional management techniques. But a simple workstyle-test can help you adapt your management style to get the most from your autonomous workers.

When “One-Size-Fits-All” Management Doesn’t Work

Autonomy in the workplace has been “the next big thing” for quite a while now.

By giving employees more flexibility in how they perform their jobs, autonomy holds vast potential to boost worker satisfaction and help companies earn big productivity gains.

So who could possibly find fault with this workplace trend? Continue reading

The Real Reason Your Coworker Keeps Sending you Emails

By The Real Reason Your Coworker Keeps Sending you Emails Holger Reisinger

New research show us how to eliminate conflicts and increase productivity in the workplace. The key is understanding the different types of employee workstyles in the office to build trust and respect.  

dec-6-jabra-nwow-productivity-blog-2-final

Have you ever wondered why some workers show up at the office promptly at 7 a.m., while others shuffle in at 9 every day?

Or why some are quick to organize a meeting when others prefer to resolve the issue with just an email or two? Continue reading