A trillion-dollar opportunity awaits: By better managing IT projects, public sector entities can offer improved service at a dramatically lower cost. Here’s how to apply the concept to adoption of unified communication technologies.
How many times have we heard that we need to “do more with less,” “work smarter” or “transform the way we work?”
Probably more than we can count – and almost to the point of cliché.
But when respected consulting firm McKinsey & Company turns its sights toward helping the public sector offer improved service at a lower cost, people pay attention. Continue reading →
For too long, we as IT professionals have defined success as an on-time, on-budget technology deployment. But that isn’t success; in fact, it’s just the beginning.
It’s almost time for the world’s biggest TV event: The Super Bowl of American football. (Yes, we Europeans tune in for the big game too – and not just to check out the quirky commercials!)
While watching highlights from past contests, an infamous play from 1993 grabbed my attention. A defensive player for the Dallas Cowboys had recovered a fumbled ball and was rumbling toward an easy score. But he began celebrating too early and an opponent swatted the ball away, depriving him of the touchdown.
I’ve noticed a parallel between that premature celebration gone awry and how we as IT professionals celebrate our success – often also prematurely – in implementing new technologies. Continue reading →
How you “nudge” people into using technology that will make your company – and employees – more productive.
It’s the business case of the century: implementing Unified Communication & Collaboration solutions that make it possible for employees to communicate, share ideas, and work from anywhere. From one day to the next, all of your employees are accessible and fully “operational,” freeing up time and offering opportunities to boost productivity, innovation, and value creation.
It’s the perfect match.
The money side is exceptionally encouraging as well. According to studies from Cisco, Avaya, and the like, payback periods are less than a year, return on investments are higher than 100 percent in a few years, and 74 percent of companies report an additional $5,000 or more in extra sales per month per sales agent. It’s a sure home run. Continue reading →
Customers often come to us for advice when unified communication (UC) deployments are not taking off as planned: After a sizeable investment and years of planning and implementation, employees dig in their heels. Here is what I tell them… Continue reading →
What do today’s technology roll-outs and mid-19th century medicine have in common? Both have struggled to get users to embrace the latest innovations, despite their obvious benefits. Find out what the IT professionals of today can learn from the doctors of old.
I recently came across a fascinating article, published some years ago in The New Yorker, which discussed the introduction of anesthesia in surgery. It got me thinking about the IT industry’s criteria for success Continue reading →
Is it going to be all work and no play at work today? Yes? Maybe you should reconsider. Enterprise gamification is making a big entry into business life, and soon we will all be playing, leaving disengagement and lethargic productivity in the past. It is your move!
For years, we managers have had an odd problem on our hands: overly engaged employees. I call it a problem, because, somewhat surprisingly, it takes up so much of our time to attend to their needs and ensure that we engage the ten percent of overachievers, so they don’t burn out and leave us, if not the labor market altogether. The time spent discussing self-management and work-life-balance pros and cons and the efforts to move the next ten percent towards excellence, has cost us much (well-spent) time.
As it turns out, though, the problem is not so much the time spent communicating with and about the overly ambitious employees. Rather, the problem is the consequence: neglect of the rest of the workforce. According to a Gallup poll, disengagement in the workplace is now a 370 billion dollar problem in the US alone, and, according to Gartner, 70 percent of business transformation efforts fail due to a lack of engagement among the employees.
There’s little doubt that headsets play a big role in making UC profitable. Multiple case studies have highlighted the importance of switching to headsets. Frost & Sullivan have even released a report about how headsets increase the ROI of UC and collaboration tools. Let’s take a closer look…
UC has always been about communicating on any device from any location – be it a hotel, a home office, corporate headquarters, or a cab.
So why exactly do headsets play such a significant role in getting employees on board and delivering ROI?
According to Mark Derby, the VP of Distribution, Sales and Operations for Jabra, only a couple of things affect a user’s experience with UC: the UC software itself, the employee’s computer or mobile device, bandwidth, and the audio endpoint (which is basically a fancy way of saying “headset”). Continue reading →
Today, we have the tools to make our employees more productive and work fewer hours at the same time. It’s just that we don’t use them, and now the psychologists know why. We simply have to try nine times harder!
As frequent readers of this blog have probably already figured out, I believe that the way we work will change dramatically in the next few years. It will be a wonderful future, I promise you. Modern technology and new ingenious ways of working, managing, and collaborating will help us all make the most of who we are. Most importantly, we will all become more productive. Hence, we can all work fewer hours (unless, of course, we choose to invest all that extra time on work as well). Innovation will also soar. New online collaboration tools will make it possible to crowdsource ideas with thousands of like-minded people all over the world. And as new technology will free us from any physical constraints, Continue reading →