Focusing on customer satisfaction is a no-brainer for every organization. But if you truly want to build long-lasting relationships with our customers, we need to humanize our interactions.
Our organizations are obsessed with customer satisfaction. Maybe too obsessed.
It’s pretty clear why, judging from the research. Customers who receive the best experiences spend 140% more than those with who receive the poorest ones. And far from being cost-prohibitive, providing superior customer experience actually reduces the cost of serving customers by as much as 33%. Continue reading →
Michael Steinhart, Technology Editor at CBS Interactive Studio 61 has been testing the Jabra Halo Smart for several weeks. Below are his thoughts on the headset. You can read the original article on CNET.
Michael’s note: Jabra provided me with a Halo Smart unit to try and with comparative market stats to help illustrate how Jabra feels the Halo Smart compares to other headsets. I’ve been using the Halo Smart for several weeks now, and below are my thoughts.
Taking it on the road
Traveling from New York to Chicago and back this week, I noticed a few things about business travelers and the devices they carry. Continue reading →
Finding out whether your Bluetooth headset or headphones will actually work with your phone, tablet, or computer is kind of a big deal. Here’s what you need to know about that.
Bluetooth has become ubiquitous nowadays. You find it in phones, headsets, smart fridges, and – yes – even socks. Yet when it comes to figuring out whether your Bluetooth headset will work with a phone in your hand or a computer at your desk, people often have doubts.
Well, if you must take just one thing away from this post, here it is:
All Bluetooth headsets should work with all Bluetooth smartphones, tablets, and computers
Bluetooth headsets have been around since the turn of the millennium, so they aren’t exactly brand new technology. But if you’ve only recently gotten your very first Bluetooth, you may encounter a few hurdles in getting it to work. Maybe I can help.
Bluetooth headsets are meant to make your life easier, at least when it comes to talking on the phone while keeping your hands free. But Bluetooth tech isn’t flawless. Sometimes, people have a bit of a hard time making their headset do what it’s supposed to do.
Before you smash that earpiece against the wall in sheer frustration, don’t! At least two common issues can be quite easily solved, like so: Continue reading →
Talking smartphone assistants like Siri, Google Now, and Cortana can make your life easier. They’re also getting smarter ever day. Let’s take a look at what they can do.
In 2011, Siri charmed her way into our hearts with humorous quips and silly answers to no-less-silly questions. Since then, intelligent assistants have become a staple of modern smartphones. Every major player has one: Apple has Siri, Microsoft has Cortana, and Google has the decidedly unsexy-sounding Google Now.
I’m sure that a few of you are actually using these assistants to get things done. It makes sense: Why bother typing a message by hand when you can simply dictate it to your helpful smartphone elf? Continue reading →
Near Field Communication, or NFC for short, has gone from being obscure tech mumbo jumbo that only gadget freaks cared about to an increasingly useful feature in many modern smartphones. So what is NFC, and what can you do with it?
More likely than not, you’ve heard someone use the term “NFC” before. Even more likely, the smartphone some of you are reading this article on has an NFC chip inside. See for yourself. Go ahead, I’ll wait.
But if you’re like most people, you still have no clue what NFC really is and what in the world you can use it for. Let’s change that. Continue reading →
Bluetooth headsets have been around for over a decade, yet many are still reluctant to use them. It may have something to do with not wanting to look like an extra in a sci-fi movie, but there’s also the recurring question: Are Bluetooth headsets safe?
It’s kind of in our nature to worry about new technologies and whether they’re going to doom us all in some unforeseen way. People love a good dystopian tale. Bluetooth headsets…well, let’s just say they don’t make the best candidates for such a tale. If anything, they may actually reduce some of the risks associated with other tech. How so? Continue reading →
Bluetooth headsets, just like our ears, come in all shapes and sizes. We have different preferences, so there are many Bluetooth headset wearing styles to pick from.
You can usually find a Bluetooth headset wearing style that works for you. It’s not a bad idea to know what your choices are, since you may go for different wearing styles in different situations. Let’s look at the five most common ways to wear a Bluetooth headset. Continue reading →