Who owns Customer Experience in your organization?

By  Saurabh Singhal

Unboxing an Apple product – Wow!

Buying products from Amazon and ease of returning – Wow!

Being put on hold for 15 minutes during a customer support call – Terrible!

The battery lasts for 3 hours compared to the promised 5 hours – Frustrating!

Who owns Customer Experience in your organization?

We all have experienced moments of delight and despair during our interactions with “brands”. The above examples are not of good/bad products, but of “experiences” that we have around products or services that we buy. Continue reading

One In Five Is Affected By Tinnitus – Is It Interfering With Your Work?

By One In Five Is Affected By Tinnitus - Is It Interfering With Your Work? Holger Reisinger

Tinnitus is a ringing or buzzing in the ears that affects one out of every five adults. It’s more than just an annoyance; it can affect your performance at job.

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Can you hear it?

That ringing in your ears. Or maybe it’s a buzzing, hissing, roaring or clicking sound….

Noises in your ears may be the telltale signs of tinnitus, a medical condition that affects more than 20% of the adult population. Continue reading

Best noise-cancelling headsets for a loud call center

by Best noise-cancelling headsets for a loud call centerDaniel Gniazdo

Call centers can get loud. To deal with the background noise, call center employees may opt for noise-cancelling headsets that help them hear and be heard.

Call center agent wearing Jabra Biz 2300

What separates a busy call center from a regular office is the amount of calls people handle on a daily basis. It’s kind of in the name. Call center staff spend their days talking on the phone, surrounded by a lot of noise from their colleagues.

The job of a call center employee quite literally depends on being able to have clear, noise-free conversations with customers and clients. So it’s not too surprising that noise-cancelling headsets are some of the most sought-after tools for a call center. It’s as important to make sure the customer hears you clearly as it is to reduce the amount of noise around you.

That’s where dedicated noise-cancelling headsets for call centers come in. They help you solve two main call center concerns: “Will they hear me?” and “Will I hear them?”

Continue reading