Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector

By Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector Cheryle Walline

Digital automation has made its way to the public sector. But there’s at least one place where human interaction is – and always will be – vital.
Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector
The headlines were breathless:

“Most Government Workers Could Be replaced By Robots, New Study Finds”

“Automation Threatens Public Sector”

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