Having worked in multinational corporations my entire career, I often wondered about my colleagues taking 4-6 weeks of holiday a year, however this was not a very comfortable concept for me.
I recently came back from a 3 week vacation, which was the longest vacation for me – ever.
I was feeling quite nervous, anxious and guilty before going on this trip. Thoughts around whether the team will be able to close the quarter on budget, who will represent me at the management meetings, what will my team think of me, what will my manager think of me etc.
Focusing on customer satisfaction is a no-brainer for every organization. But if you truly want to build long-lasting relationships with our customers, we need to humanize our interactions.
Our organizations are obsessed with customer satisfaction. Maybe too obsessed.
It’s pretty clear why, judging from the research. Customers who receive the best experiences spend 140% more than those with who receive the poorest ones. And far from being cost-prohibitive, providing superior customer experience actually reduces the cost of serving customers by as much as 33%. Continue reading →
Plenty of organizations are looking for ways to help employees become more engaged, inspired and innovative. Ride with me as I trace the roots of employee disengagement and search for practical solutions, including changing the way we organize work in the knowledge economy.
Ever wonder how we got here?
Not to this point in the history of civilization. Rather, how we got to a place where 70% of knowledge workers admit to being disengaged from their jobs? And, equally important, how can we overcome it? Continue reading →
More than two-thirds of today’s workers are in a funk. They’re indifferent, bored and disengaged from their jobs – which is having a huge negative effect on productivity, innovation and customer service. Here are some fundamental ideas for getting your workers back onto the bandwagon.
When was the last time you encountered an employee with an unlimited passion for their job? You know, the type of worker who goes out of their way to make every interaction special—and raises the level of performance of everyone around them? Continue reading →
An astonishing seven out of 10 employees are disengaged and bored with their jobs. In addition to damaging company morale, productivity and the bottom line, this dissatisfaction takes a staggering toll on innovation and our global economic well-being. Let this be a wakeup call for leaders everywhere to take action.
I have bad news for corporate leaders everywhere: Most of your workers just don’t care.
They don’t care about their jobs. About your organization. Or your customers.