How much is a Missed Phone Call Worth to Your Business?

By How much is a Missed Phone Call Worth to Your Business? Holger Reisinger

For one company this customer service secret proved to be the difference between business success and failure.

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By all measures, the company should have been out of business long ago.

But there I was, listening intently as its CEO explained how the online software firm he founded managed to defy the grim reaper not once but twice. Continue reading

Groupthink Kills Collaboration!

By Groupthink Kills Collaboration! Holger Reisinger

Some of the biggest blunders in history – both corporate and otherwise – can be attributed to the concept of groupthink. Along with new research on the topic come practical new tips for keeping it out of your decision making processes.

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Have you ever run across a corporate decision that seemed so mind-boggling that you shook your head and wondered, “What were they thinking?”

Me too. Continue reading