Want to spend less time in meetings – and more time actually working? Join the club. A startling new finding about today’s open office environment may help reduce the time we spend meeting with colleagues.
Raise your hand if you’re a fan of today’s open office work environments.
From the gum-snapping colleague next to you to the blur of activity to the all-too-frequent “got-a-second?” interruptions, open offices are the places we love to loathe.
So it’s probably too much to ask for us to completely embrace this vast, teeming expanse of coworkers. But recent research does show that open offices may spare us an annoyance we find equally tiresome. Continue reading →
Just barely in its infancy, the powerful new way of working known as “Work from Anywhere” is already under threat – from the very things that make it possible.
Hooray! We’re working from anywhere these days.
But how long that lasts is anybody’s guess.
“Work from Anywhere” (WfA) may be today’s hottest business concept. You probably know it by one of many other names, including telecommuting, working remotely, work-from-home, work-on-the-go and others. By any name, it’s all the same: Organizations give their employees wide latitude to do their jobs from anywhere they’d like.
Our workspaces are changing like never before. These days you’re as likely to find workers toiling away from the airport, a coffee shop or the kitchen table as you would from an office. Let’s look back at the rapid transformation of the workplace.
I have bad news for corporate architects, space planners, furniture manufacturers and hardware and software companies everywhere.
The days of putting us in boxes, either literally forcing us to collaborate from tiny cubicles and uninspiring conference rooms or stereotyping us as desk-centric or road warriors, are coming to an end.
Focusing on customer satisfaction is a no-brainer for every organization. But if you truly want to build long-lasting relationships with our customers, we need to humanize our interactions.
Our organizations are obsessed with customer satisfaction. Maybe too obsessed.
It’s pretty clear why, judging from the research. Customers who receive the best experiences spend 140% more than those with who receive the poorest ones. And far from being cost-prohibitive, providing superior customer experience actually reduces the cost of serving customers by as much as 33%. Continue reading →
We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations, families and entire nations. Here’s what we can do about it.
The art of listening is under attack.
This skill, among the most important we as humans possess, is getting drowned out from all sides: Increasing noise levels, myriad distractions, shorter attention spans and more people who just want to hear themselves talk. Continue reading →
An analytical tool used by retailers, webmasters and football (soccer) clubs may help us configure our office spaces for added employee efficiently. The proof is right there in the red, yellow, green and blue hues.
If you’re a football fan, you’re probably familiar with heat maps. They’re splashy TV graphics that show where on the field players spend their time. They’re also powerful analytical tools to help webmasters optimize a site depending on how people’s eyes scan it or guide retail planners on where to place promotions around the store floor.
As useful as heat maps are to coaches and shopkeepers, they may be equally important to our organizations.
The cords on our tools and devices are dropping like flies, enabling us to work better, faster and more efficiently. So why aren’t all businesses embracing the wireless revolution?
Forget the microchip, self-driving cars or stealth technology, I’ve discovered the world’s greatest invention.
The electrical cord. Or, more specifically, the absence of one.
Everywhere you look, the cords are dropping off our tools and devices. Forget about buying a corded drill to tackle that home improvement project, almost everything is cordless today. Continue reading →