Your colleague Suzy is really fun, but she laughs like a screeching seagull. Your colleague Daniel is a nice enough guy, but he’s so loud, people halfway across the world cover their ears when he “whispers.” Your colleague Tom keeps constantly dropping by your desk to tell jokes only he and – regrettably – Suzy find funny.
They’re all great people, but sometimes you really wish they’d just let you work in peace for one single moment. How are you supposed to get anything done when you’re constantly distracted?! Well, here are at least five suggestions.
Hey! Did you know it’s World Productivity Day on Monday, June 20? Me neither. It’s arguably one of the more obscure celebrations. Productivity day? On a Monday? Ugh! But World Productivity Day is apparently a thing. Which is why, in honor of this occasion, I thought I’d share a few tips on staying productive at work. Continue reading →
At a time when customer service calls are more complex than ever, the workers who specialize in them are more distracted than ever. Here’s why this matters to you, and what can be done about it.
Ever called a customer service number and experienced an excruciatingly long hold time? Or once you got through, the rep seemed frazzled – or often needed to consult notes or with others to find your answer?
The reasons may trace back to the employee’s work environment. Call-centric workers have long indicated that distractions in the workplace are preventing them from being as productive as they can be.
The words still ring in my ears. They came from my childhood football coach as he desperately tried to get a group of oblivious youngsters to watch where the ball was being played—and be ready to receive it.
I got thinking about Coach’s words while reading some interesting research about interruptions in today’s open offices. In a nutshell, scientists can’t seem to agree on whether interruptions are good for our productivity or bad. Others weigh in with a qualified “it depends,” based on the context. Continue reading →
Maybe they aren’t able to leap tall buildings with a single bound, but knowledge workers are the real-life superheroes in our organizations. Let’s go behind the mask and see what makes them so indispensable to our success.
What’s the most important position in your organization? Easy, right? The CEO. Or CFO. Or maybe chief product engineer.
They’re all critical, I’ll admit. But in my book, the heroes of every organization are its knowledge workers.
They’re the essence of our organizations. They do the heavy lifting that keeps the products flowing, customers happy, financials in order, patents in force and a whole lot more. Or as the old saying goes, they “keep the trains running on time.” Continue reading →
With all the great communication and collaboration tools in today’s workplace, you’d think we could share knowledge and information more efficiently. Instead, our day is punctuated by untimely interruptions and requests for information from coworkers. It’s time to take our time back.
“Got a minute?”
Those may be the three most frightening words in the workplace today.