We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations, families and entire nations. Here’s what we can do about it.
The art of listening is under attack.
This skill, among the most important we as humans possess, is getting drowned out from all sides: Increasing noise levels, myriad distractions, shorter attention spans and more people who just want to hear themselves talk. Continue reading →
Want to get people to listen to you? Remember that the sound of the words you use is as important as the words you choose.
I’ll confess. I never considered how important the sound of our voices can be until recently.
I was attending a presentation on personal finances, hosted by a speaker who had an impeccable credentials and a great reputation. But minutes into his lecture, my mind began to wander… and wander… and wander…. Continue reading →
Conversations are the lifeblood of interpersonal communication. But, for some people, they’re the equivalent of a trip to the dentist. Here are some tips for breaking the ice and engaging in good, meaningful conversations.
I recently attended a great dinner party. It had everything you’d expect of a terrific get-together – fabulous food, interesting people and fascinating conversations all around the table.