Google Searches Leave Customer Service with the Tough Calls

By Google Searches Leave Customer Service with the Tough Calls Holger Reisinger

Thanks to the explosion of information online, customers are more knowledgeable – and more demanding – than ever. Here’s how to make sure that “hyper-informed customers” also remain loyal, satisfied ones.

Google Searches Leave Customer Service with the Tough Calls

At the dizzying rate information accumulates online, we see a staggering rise of what I call “hyper-informed customers” – those who diligently scour social media, blogs, review sites and more to know virtually all there is to know about our products and services. Continue reading

What a 3 Week Holiday Taught Me About Leadership!

By  Saurabh Singhal

Having worked in multinational corporations my entire career, I often wondered about my colleagues taking 4-6 weeks of holiday a year, however this was not a very comfortable concept for me.

What a 3 Week Holiday Taught Me About Leadership!

I recently came back from a 3 week vacation, which was the longest vacation for me – ever.

I was feeling quite nervous, anxious and guilty before going on this trip. Thoughts around whether the team will be able to close the quarter on budget, who will represent me at the management meetings, what will my team think of me, what will my manager think of me etc.

I was in for a pleasant surprise once I returned Continue reading

Why Bird Sounds Make Us More Productive

By  Holger Reisinger

It’s time to incorporate nature into the workday. Find out how the natural sounds featured in the “Focus on Work” music soundtrack can help relieve stress and make us more productive on the job.

Why Bird Sounds Make Us More Productive

Are noise and distractions in the workplace keeping you from getting your job done? Continue reading

The Real Reason Your To-Do List Keeps Getting Longer

By The Real Reason Your To-Do List Keeps Getting Longer Holger Reisinger

Employees today spend too much time collaborating and too little concentrating, which is bad for both them and our organizations. Find out how we can reverse the trend and restore balance to these critical work modes.

 The Real Reason Your To-Do List Keeps Getting Longer

You can never have too much of a good thing, the old saying goes.

Or can you?

That’s what I wondered when I saw a news headline stating that researchers found that employees today spend 50% more time collaborating than they did 20 years ago. Continue reading

The Secret to Spending Less time in Meetings

By The Secret to Spending Less time in Meetings Holger Reisinger

Want to spend less time in meetings – and more time actually working? Join the club. A startling new finding about today’s open office environment may help reduce the time we spend meeting with colleagues.

 The Secret to Spending Less time in Meetings

 Raise your hand if you’re a fan of today’s open office work environments.

Anyone?

From the gum-snapping colleague next to you to the blur of activity to the all-too-frequent “got-a-second?” interruptions, open offices are the places we love to loathe.

So it’s probably too much to ask for us to completely embrace this vast, teeming expanse of coworkers. But recent research does show that open offices may spare us an annoyance we find equally tiresome. Continue reading

Small Business Week: Finger on the SMB Pulse

By Small Business Week: Finger on the SMB Pulse Yves Dupuis

Those owning or working for a SMB do truly exceptional work. And with more than half of Americans falling into this category, Small Business Week showcases and honors the efforts made by these people. But what makes SMB talents tick?

Small Business Week: Finger on the SMB Pulse

Jabra appreciates the contributions of this dynamic community and decided to join in the fun of this year’s Small Business Week. Throughout the week of April 30th, we conducted daily Twitter polls (@We_are_Jabra) to learn what inspires SMB workers. From where they concentrate best, to the tools they utilize and the challenges they face, we were treated to an eye-opening experience. Here are some of the key takeaways! Continue reading

Why “Work from Anywhere” Got Bad Press

By Why “Work from Anywhere” Got Bad Press Holger Reisinger

Despite reports to the contrary, there’s little to fear – and much to gain – from the new way of working known as “Work from Anywhere.”

Why “Work from Anywhere” Got Bad Press

The headlines were worrying:

“Beware of the Dark Side” to working from anywhere!

Continue reading

Today’s Hottest Workspace? It’s All Around Us!

By Today’s Hottest Workspace? It’s All Around Us! Holger Reisinger

Our workspaces are changing like never before. These days you’re as likely to find workers toiling away from the airport, a coffee shop or the kitchen table as you would from an office. Let’s look back at the rapid transformation of the workplace.

Today’s Hottest Workspace? It’s All Around Us!

I have bad news for corporate architects, space planners, furniture manufacturers and hardware and software companies everywhere.

The days of putting us in boxes, either literally forcing us to collaborate from tiny cubicles and uninspiring conference rooms or stereotyping us as desk-centric or road warriors, are coming to an end.

And not a minute too soon. Continue reading

Humanize the Conversation – Your Customers Will Love You!

By Humanize the Conversation – Your Customers Will Love You! Holger Reisinger

Focusing on customer satisfaction is a no-brainer for every organization. But if you truly want to build long-lasting relationships with our customers, we need to humanize our interactions.

Humanize the Conversation – Your Customers Will Love You!

Our organizations are obsessed with customer satisfaction. Maybe too obsessed.

It’s pretty clear why, judging from the research. Customers who receive the best experiences spend 140% more than those with who receive the poorest ones. And far from being cost-prohibitive, providing superior customer experience actually reduces the cost of serving customers by as much as 33%. Continue reading

Listen to me! Listen to me!! LISTEN TO ME!!!

By Listen to me! Listen to me!! LISTEN TO ME!!! Holger Reisinger

We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations, families and entire nations. Here’s what we can do about it.

Listen to me! Listen to me!! LISTEN TO ME!!!

The art of listening is under attack.

This skill, among the most important we as humans possess, is getting drowned out from all sides: Increasing noise levels, myriad distractions, shorter attention spans and more people who just want to hear themselves talk. Continue reading