“O.K. Holger, I’ve found your New Ways of Working blogs highly interesting and even eye-opening at times. But I’m wondering…. Is this concept based on some kind of scientific theory – or is it something you just came up with?”
I’ve been blogging about what we at Jabra call New Ways of Working for more than a year-and-a-half, and of the many questions and comments I’ve received, the one above really stood out. I appreciate honesty, and it’s one of the most to-the-point emails I’ve received since we started this journey!
So I thought I’d use this blog to explain the underlying framework behind New Ways of Working (yes, there is one, Amy!) and introduce a tool to help managers and knowledge workers plan their workdays for increased efficiency, productivity and job satisfaction.
If you’ve ever shopped for headsets or headphones, I bet you’ve heard the term “noise cancellation” used once or twice. I can also bet that you weren’t always quite sure what it meant. It’s not your fault: Depending on the context, noise cancellation can mean a number of things, and companies aren’t exactly consistent in how they use the term. Let’s try to unravel the riddle.
First off, there are two broad types of noise cancellation – one in the microphone(s) and one in the headphones themselves. The first type helps the person on the other end of the line to hear your voice instead of the ruckus in the bar you’re calling from. The second type protects you – the wearer – so that you aren’t disturbed by that same bar noise.
You know that sound you hear when you walk onto a busy trade show floor? That loud, intense human buzzing? When you enter a busy contact center, you can hear the same thing. The difference is that when someone calls into that contact center, they don’t want to hear a trade show in the background. Enter noise-cancelling headsets.
Let’s look at how this tech actually works, especially when it comes to noise-cancelling microphones. Continue reading →