Call centers can get loud. To deal with the background noise, call center employees may opt for noise-cancelling headsets that help them hear and be heard.
What separates a busy call center from a regular office is the amount of calls people handle on a daily basis. It’s kind of in the name. Call center staff spend their days talking on the phone, surrounded by a lot of noise from their colleagues.
The job of a call center employee quite literally depends on being able to have clear, noise-free conversations with customers and clients. So it’s not too surprising that noise-cancelling headsets are some of the most sought-after tools for a call center. It’s as important to make sure the customer hears you clearly as it is to reduce the amount of noise around you.
That’s where dedicated noise-cancelling headsets for call centers come in. They help you solve two main call center concerns: “Will they hear me?” and “Will I hear them?”
We spend virtually all our waking hours immersed in sounds – sometimes to the point where we plead for quiet. So let’s visit a place where we find nothing but total silence. But beware: It’s not for the faint of heart.
How many times has this happened to you? … You spend an entire day bombarded by sounds: Children crying incessantly. The monotonous banter of coworkers. The nonstop ringing, beeping and vibrating of your smartphone. Cars and trucks endlessly droning past your window.
Stressed, fed up and frazzled, you reach your breaking point and exclaim, “Just give me some silence!”
It’s natural for humans to want to escape the seemingly endless noises we encounter and the stress that comes with them.
But be careful what you wish for. Because silence – the absolute silence we often profess to want – can make you crazy. And not just the casual “yeah, whatever” crazy, but “get-me-out-of-this-place-now!” crazy. Continue reading →