Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector

By  Cheryle Walline

Digital automation has made its way to the public sector. But there’s at least one place where human interaction is – and always will be – vital.

The headlines were breathless:

“Most Government Workers Could Be replaced By Robots, New Study Finds”

“Automation Threatens Public Sector”

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UC Spells a Trillion-Dollar Opportunity for Public Institutions

By  Cheryle Walline

A trillion-dollar opportunity awaits: By better managing IT projects, public sector entities can offer improved service at a dramatically lower cost. Here’s how to apply the concept to adoption of unified communication technologies.  

 

How many times have we heard that we need to “do more with less,” “work smarter” or “transform the way we work?”

Probably more than we can count – and almost to the point of cliché.

But when respected consulting firm McKinsey & Company turns its sights toward helping the public sector offer improved service at a lower cost, people pay attention. Continue reading