How much is a Missed Phone Call Worth to Your Business?

By How much is a Missed Phone Call Worth to Your Business? Holger Reisinger

For one company this customer service secret proved to be the difference between business success and failure.

Missed calls

By all measures, the company should have been out of business long ago.

But there I was, listening intently as its CEO explained how the online software firm he founded managed to defy the grim reaper not once but twice. Continue reading