We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations, families and entire nations. Here’s what we can do about it.
The art of listening is under attack.
This skill, among the most important we as humans possess, is getting drowned out from all sides: Increasing noise levels, myriad distractions, shorter attention spans and more people who just want to hear themselves talk. Continue reading →
You never see them, but they’re there. Those voices at the other end of a telephone line who skillfully listen, provide vital information and, most importantly, help resolve your issues. It’s time to give them their due.
“Hello, Mr. Reisinger. My name is Gretchen, and it will be my pleasure to assist you today. I understand you have an emergency….”
The voice on the other end of the line was soothing, professional, reassuring – and exactly what I needed during this time of crisis. Instead of hiking through the Austrian part of the Tyrolean Alps, I was helping paramedics get my friend, who had taken a bad fall in a remote area, off the mountain. Continue reading →