There’s no shortage of UCaaS platforms out there: Skype for Business, Cisco Jabber, Avaya Aura – you name it. These platforms are quickly changing the way people communicate and work. Companies now need to look at something they may not have considered before: How to deploy headsets for their many different employees?
Most businesses haven’t had much experience with deploying and managing headsets for a large group of employees. There’s one exception: businesses with employees that are “call-centric.” These professionals listen to and talk with customers for a living – think stockbrokers, insurance agents, or call center agents. Their typical day includes a lot of phone conversations and the occasional quiet time to get some focused work done. Call-centric workers treat headsets as a critical business tool; they wouldn’t even consider doing their jobs without one.
Today, more and more businesses are starting to deploy headsets to completely different types of employees in order to improve their productivity and help them make better use of new UC tools.
New cloud computing models are reinvigorating the UC market and opening up new opportunities for companies, their employees, and manufacturers of audio devices.
Not so long ago, cloud computing was a concept still largely unexplored by the corporate world. In just a few short years, new cloud computing models and market players have spurred new approaches to managing IT resources and deploying UC.
Unsurprisingly, these developments have far-reaching implications for how companies will operate in the future and what tools they’ll need. Continue reading →
Meetings are the killer of modern work life. Fortunately there is a better way. We should only meet twice a year and really get to the bottom of things – and then let the specialists take care of the rest.
Several years ago, I visited a Danish company who wanted to eliminate the insane amount of time they wasted for meetings – a pain point that many other organizations experience. Already, they created some strong points of view around better time management and prominently displayed advice through posters on meeting room walls. These were all standard best practices: start on time, prepare an agenda and follow it, stop discussions when they are not leading somewhere, make sure you agree on your conclusions, etc.
Unfortunately, good advice is not always followed and the campaign didn’t work very well..
Small and medium businesses (SMBs) face many challenges when switching over to Unified Communications, especially when voice is involved. They have to roll out new server infrastructure, set up security layers, and add new hardware and headsets. They then have to find a way to finance the entire project. Luckily, new solutions exist in the market that simplify this process, making it easy for SMBs to deploy UC.
Let’s hear more about these solutions from Michael Cassady, the VP of Sales and Marketing from The Via Group, an experienced UC integrator. Continue reading →
Urbanization is killing rural villages all over the world. And the new mega-cities are destroying the environment and quality of life. I have an idea how to make this development stop – by creating the perfect community of the future.
It’s the end of civilization as we know it. And it’s one of the largest challenges for most countries in the world.
Urbanization is changing the demographics and economies all over the world. People move to the major cities, leaving the rural areas empty without any prospects for the future. Village houses are unsellable, and rural communities slowly die out, leaving behind only the oldsters and the outcasts. At the same time, prices for housing are exploding in the cities, forcing people to work longer and longer hours in order to make a decent living. Continue reading →
What do today’s technology roll-outs and mid-19th century medicine have in common? Both have struggled to get users to embrace the latest innovations, despite their obvious benefits. Find out what the IT professionals of today can learn from the doctors of old.
I recently came across a fascinating article, published some years ago in The New Yorker, which discussed the introduction of anesthesia in surgery. It got me thinking about the IT industry’s criteria for success Continue reading →
The headset market is booming. A big reason for that is the growth of Unified Communications. Deskphones are becoming a thing of the past. More employees work from home or spend their time on the road. Many of them have less space and privacy than they used to as companies move to open office spaces.
Unified Communications can help address these challenges and keep the workforce productive and happy. But how do you make sure that those UC deployments pay off?
There’s been a ton of buzz in the press about the important role headsets play in UC adoption. To learn more about why professional headsets have such a big impact for such a small device, we caught up with Urban Gillis, Sales VP at Jabra.
“A recent report stated that 48% of companies implementing a Unified Communications solution expect a return-on-investment in one year, but only 10% realize that return,” says Gillis. Continue reading →