There’s no shortage of UCaaS platforms out there: Skype for Business, Cisco Jabber, Avaya Aura – you name it. These platforms are quickly changing the way people communicate and work. Companies now need to look at something they may not have considered before: How to deploy headsets for their many different employees?
Most businesses haven’t had much experience with deploying and managing headsets for a large group of employees. There’s one exception: businesses with employees that are “call-centric.” These professionals listen to and talk with customers for a living – think stockbrokers, insurance agents, or call center agents. Their typical day includes a lot of phone conversations and the occasional quiet time to get some focused work done. Call-centric workers treat headsets as a critical business tool; they wouldn’t even consider doing their jobs without one.
Today, more and more businesses are starting to deploy headsets to completely different types of employees in order to improve their productivity and help them make better use of new UC tools.
How you “nudge” people into using technology that will make your company – and employees – more productive.
It’s the business case of the century: implementing Unified Communication & Collaboration solutions that make it possible for employees to communicate, share ideas, and work from anywhere. From one day to the next, all of your employees are accessible and fully “operational,” freeing up time and offering opportunities to boost productivity, innovation, and value creation.
It’s the perfect match.
The money side is exceptionally encouraging as well. According to studies from Cisco, Avaya, and the like, payback periods are less than a year, return on investments are higher than 100 percent in a few years, and 74 percent of companies report an additional $5,000 or more in extra sales per month per sales agent. It’s a sure home run. Continue reading →
The way we communicate at work has changed dramatically over the last several years. For many, the desk phone now sits unused in a closet. More people are using rapid-fire communications on Skype for Business, Join.me, Lync, Jabber, and Google Hangouts while wearing their professional headsets and working hands-free.
Some people own and use a number of different headset in parallel, which they acquire based on ad hoc decisions about what they need at the time. This haphazard method is not the best approach for most businesses, Continue reading →
If your organization is starting a major Unified Communications project, you’re probably thinking about things like assessing LAN and WAN capacity, switches and routers, and all kinds of speeds and feeds. While it’s certainly a good idea to go through such an exercise, it’s wise to take some measured, far less technical steps beforehand.
That’s the advice of Richard English, director of strategic consulting for Avaya Professional Services. Before worrying about the technical details, organizations should understand why they’re getting into UC in the first place – and how different employees will use the technology.
We reached out to Richard and Avaya because they’re experts in simplifying UC projects and increasing user adoption. In fact, they have received accolades for their methodology. They implemented this approach about 2 years ago and have since seen a 25 percent rise in user adoption, English says. Continue reading →